Lifetouch Photography Complaints and Reviews

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    • Terrible customer service5
    • Customer support2
    • Price2

  • Jun 11
  • Photography
  • Port Hueneme, California
  • Pictures
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

3 weeks after I submitted my payment, it had not been deposited and no pics. Daycare said an additional 2 weeks. I was not going to wait. At first, all I wanted to do was cancel the order and get my check mailed back to me. Every number I called, every person I spoke to, said that they do not deal with the payments. That they cannot cancel an order. After 2 days, 4 phone numbers and 1 threatening... Read more

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Spent $110 for 2 cd's 3 pictures per cd . They could of put the 6 pictures on one cd. Very bad customer relations. I will be talking to school about getting a better photo place for next year. Scam Add comment

  • Jun 04
  • Photography
  • Conshohocken, Pennsylvania
  • Senior Pictures
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

Every *** time I try to do any business with *** Lifetouch, they screw me over by either not giving all my pictures, lying to me, or taking more money then they should. This time they made me look like a *** ugly *** troll. I don't know why they think this is so funny, but it's not and quiet discussing. I hope they're proud of themselves to be one of the most terrible photography company I have... Read more

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  • Jun 01
  • Photography
  • Taylor, Michigan
  • School Portraits
  • 24
  • REVIEW RATING 4/5

We booked Lifetouch to do our preschool portraits on a rushed order. The promised we would receive our pictures in 5 days. 14 days later we have STILL not received ANY pictures. I have tried on several occasions to reach customer service. (Phylis Ames was our rep) I have left several messages and send emails with different departments and no one has yet to return my call or email. It is almost... Read more

Was this review helpful? 2 0

  • Jun 01
  • Photography
  • Plymouth Meeting, Pennsylvania
  • Junior Prom Photography
  • 30
  • REVIEW RATING 4/5

I live in Pennsylvania and Lifetouch was at my Junior Prom on May 15th. As I took the picture and paid $20, both my date and I were informed that we both will receive a copy. I also informed that the other person, my date, lives in Florida, so they should put both pictures in the one envelope for me to receive. It was quiet depressing to find out that I only received one picture when the person... Read more

Was this review helpful? 1 0

  • May 10
  • Photography
  • School Portraits
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

I was required by my school to take my senior portraits with lifetouch for the yearbook. The photographer was dressed in cut off shorts and flip flops. She then asked me "do I look unprofessional? my boss says I look unprofessional. I don't understand his problem!" I just awkwardly sat there. She then took my head shots and when I later looked at the pictures I noticed that my bangs were sticking... Read more

Was this review helpful? 3 0

  • May 07
  • Photography
  • Duluth, Minnesota
  • Family Portrait
  • 49
  • REVIEW RATING 3/5

Extremely overpriced. Did a family portrait session for church and ended up buying nothing. Photographer was smug. Spent a lot of time making calculations with our "discounts" which seemed like nothing after tax & shipping were added. He also said we would never find a 10x13 frame...umm...just googled it and there's thousands for waaaay cheaper!! I'm going to take my family to JC Penny and... Read more

Was this review helpful? 1 0

  • May 07
  • Photography
  • Hamilton, Ontario
  • School Pictures
  • 23
  • REVIEW RATING 4/5

Like in every session, a mirror isn't provided for you to monitor how you look. The photographer could have mentioned three words "Fix your hair" and my session would have been perfect. I wouldn't have to pay $25 for their shortcomings or travel 2 hours and pay $20 bus fee for a retake. I took every precaution to make sure the proofs would come out decent due to past experiences from school... Read more

Was this review helpful? 1 0

I ordered my sons senior pictures several months ago and paid for them, they sent the wrong pictures. To this day, I still haven't received my pictures nor a refund!!! They are so dumb founded and very unprofessional!! Never use this company!!!! Add comment

  • May 05
  • Photography
  • Davidsville, Pennsylvania
  • School Portraits
  • 35
  • REVIEW RATING 4/5

In the last two years my child's portraits have been horrible. The level of quality and lack of professionalism by the photographers at our school is aweful. I went on picture day and watched how little care or concern they took with the kids. It was very sad. When I said something to the photographer, she acted like I was an alien from another planet. I am very surprised this company is... Read more

Was this review helpful? 1 0

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