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1.5 Based on 77 reviews
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  • Customers like
    • Brochure it was very positive and inviting 1
  • Customers don't like
    • Terrible customer service 7
    • Customer service 4
    • Price 3

I worked for LifeTouch for a year, yesterday I quit. This company is a bunch of crooks to customers and horrible to their staff. Customers receive 15 minutes in the camera room and then are charged $15 per photo or over 150 for digital when you only get up to 20 photos! Ridiculous pricing for low quality photography! Photographers are micro managed, have inconsistent schedules making it extremely hard to pay bills and make ends meet, very low... Read more

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I have had problems in the past where I've paid for photos and yearbooks that I never received. I am having an issue now ordering my son's soccer photos. The photographer would not take his packet, and he was told that we needed to go online. So, why did we get packets. I tried to order online, but I need a pass code. When I called the 800 number, I was told that they are probably not pre-ordering, but that I should expect a proof within a... Read more

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I spent two hours trying to order pictures on the website (I had done this in the past successfully). The website was having problems. I contacted someone in a live chat. The person tried to help me, but told me they couldn't tell me if my credit card was charged by their company. This person then told me to hit submit again. I did. It didn't do anything, so I hit it two more times. She then said. I can't tell if it went through. It might have... Read more

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For 2 years in a row I have not received my photos from lifetouch, adding extra features and not getting them, etc. I asked that since we have to use them this year and I was NEVER refunded last year for the photos I never received and paid for that I get a credit in that amount in which they are refusing. They want to refund with in the next 3 months my canceled bank account which was closed down due to fraudulent activity. I have given them... Read more

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This company doesn't care at all about it's customers. They sent me a digital download in an email that was full of advertisements and among all of the flashy ads was small print that said the download was only available for a few days. Needless to say, I didn't see the small print about how long the download was available and when I tried to download it, it was no longer available and when I asked them to resend it, they had already deleted it.... Read more

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As a student whose school has hired Lifetouch for many years, many students, myself included, feel that for school pictures, Lifetouch is certainly not accommodating or friendly. One particularly bad experience was one year, when while fixing students' hair, they used one comb on everyone. This is extremely unsanitary. They also have the students pose in extremely unflattering positions, that can not be altered by a single hair on their head... Read more

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I'm a student at jurupa hills and there is one staff she was so rude she was snatching people tickets and was starting a fight with me she told me with a ATTITUDE "if I have a problem talk about it somewhere else" then later after the photo she went to one of her coworkers and was talking about me a out loud she had no respect to others if all your staff is like this I would tell others to not go to life touch because of there customer... Read more

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I showed up to my senior I.D. pictures with jewels on my eyes and a pink bandana around my neck. The photographer forced me to take them off and would not let me transfer to a different photographer then sexualized my clothing choice telling me my shirt was too inapropriate and that I needed to cover up. 0/10 experience, would not recommend, they hire ***.

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Never shipped pictures after 3 months. When I contacted them, they had no answer why. The said they would ship the next day. 3 weeks later they said it shipped but never did. So the resent and when it arrived my sons name was spelled wrong.

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My elderly father spent $475 on pictures after he was up-sold by a shark. Very confusing on the packages and the discounts. I noticed the charge on his account - called the company. I asked for an invoice with the prices and the discounts... NO. I said from one human to another I'm trying to help my elderly father who is on a fixed income. He just wanted a church picture for the directory. This is a disgrace the way you operate your... Read more

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