Lifetouch PhotographyComplaints and Reviews

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    • Terrible customer service 6
    • Customer service 3
    • Customer support 3

My boyfriends mother planned a family photo session, esp for Grandma to have a nice family portrait. We all arrived at the church where this was set up. Susan was our photographer and she did really great with all of us. There was Grandma Hathaway, her daughter Drena and husband, and then 2 sons with their families. After the session we all sat down to go over the pics and to see what we would... Read more

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We took our sports pictures for the spirit book with this company. They lost my head shot and now I will not have my picture in the spirit book and it is my senior year. Way to go! Read more

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I have not received my Graduation picture yet. All of my classmates have received theirs while I am here empty handed. They definitely know I ordered my picture because the check was already cashed. I took this picture in October and it was received in November or December. Add comment

Sent a graduation picture of the wrong person, called them three times to get the correct one, and each time they promised they would send a new proof. Kept sending the wrong picture. Finally got the right one, and tried to pay for it by phone, and was directed to the website. Website charged late fee and they would not waive. There was also a ridiculous shipping fee - it can not cost more... Read more

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I had pictures taken an a department store. They apparently have their images printed by this company. The originals were actually beautiful! It was when I reordered online - they were awful! Discolored, dark, shadows, orange skin tone. These reorders cost much more than if you purchase them that day in the store. To top it all off, a $90 framed picture, with NO GLASS in the frame. A piece of... Read more

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HAD PICTURE TAKEN DECEMBER 12TH IN ORLANDO, FL. TREMENDOUS SALES PITCH AND PROMISED SEVERAL TIMES THAT WE WOULD HAVE THEM FOR CHRISTMAS GIFTS; RECEIVED PICTURES 16 DAYS LATER ON DECEMBER 28TH. THAT WAS NOT THE MOST DISTURBING PROBLEM!! THE FINISHED PICTURES WERE NOT CENTERED PROPERLY WHEN TAKEN NOR CENTERED PROPERLY WHEN PRINTED, AND AS A RESULT THE LEFT SIDE OF MY BODY WAS CUT OFF. QUALITY... Read more

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I am completely dissatisfied with my experience with lifetouch. They cashed my check in September. Photos came back with terrible glares in my Son's glasses. Send back for retouch and it took 5 weeks and when they did send them back, they photo shopped so bad that they painted my son's eye in. We had retakes done and after everyone else in the school received theirs and 4 more calls to lifetouch,... Read more

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Had pics taken thru school, lifetouch cashed my check, however no photos on school day. When called promised overnight service, still waiting 4 days later and told pics havent been processed and not able to pick up on own due to pics out of state. Will consider not ordering thru them with next school pics come. Read more

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I am very dissatisfied with my grandsons fall pictures. He wears glasses and apparently the photograph did not have the experience to take the photo without capturing a glare in the glasses. When I received the proofs, I called about this and was assured it would not be in the final print. As you can see, it is there and a beautiful picture is ruined because of this glare. I have a wall full of... Read more

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Students in Copiague Middle School aren't happy about their year book photo. Picture are Photoshoped and Pictures are very unsual.. Please help us out and leave their picture the way it is Add comment

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