Lifetouch Photography Complaints and Reviews

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    • Terrible customer service5
    • Website2
    • Price2

  • May 10
  • Photography
  • School Portraits
  • 41
  • REVIEW RATING 4/5

I was required by my school to take my senior portraits with lifetouch for the yearbook. The photographer was dressed in cut off shorts and flip flops. She then asked me "do I look unprofessional? my boss says I look unprofessional. I don't understand his problem!" I just awkwardly sat there. She then took my head shots and when I later looked at the pictures I noticed that my bangs were sticking... Read more

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  • May 07
  • Photography
  • Duluth, Minnesota
  • Family Portrait
  • 22
  • REVIEW RATING 3/5

Extremely overpriced. Did a family portrait session for church and ended up buying nothing. Photographer was smug. Spent a lot of time making calculations with our "discounts" which seemed like nothing after tax & shipping were added. He also said we would never find a 10x13 frame...umm...just googled it and there's thousands for waaaay cheaper!! I'm going to take my family to JC Penny and... Read more

Was this review helpful? 1 0

  • May 07
  • Photography
  • Hamilton, Ontario
  • School Pictures
  • 9
  • REVIEW RATING 4/5

Like in every session, a mirror isn't provided for you to monitor how you look. The photographer could have mentioned three words "Fix your hair" and my session would have been perfect. I wouldn't have to pay $25 for their shortcomings or travel 2 hours and pay $20 bus fee for a retake. I took every precaution to make sure the proofs would come out decent due to past experiences from school... Read more

Was this review helpful? 1 0

I ordered my sons senior pictures several months ago and paid for them, they sent the wrong pictures. To this day, I still haven't received my pictures nor a refund!!! They are so dumb founded and very unprofessional!! Never use this company!!!! Add comment

  • May 05
  • Photography
  • Davidsville, Pennsylvania
  • School Portraits
  • 19
  • REVIEW RATING 4/5

In the last two years my child's portraits have been horrible. The level of quality and lack of professionalism by the photographers at our school is aweful. I went on picture day and watched how little care or concern they took with the kids. It was very sad. When I said something to the photographer, she acted like I was an alien from another planet. I am very surprised this company is... Read more

Was this review helpful? 1 0

  • May 05
  • Photography
  • Nipawin, Saskatchewan
  • School Pictures
  • 16
  • REVIEW RATING 4/5

For the past 2 years I have not purchased school photos from life touch. I can't believe they actually think a parent would be happy with their child's horribly posed and strained smile. It's your job! Take it more seriously or move on. Think about the real meaning of that photograph your taking, that may be a Christmas gift that year for family members. Also, considering I have 2 children... Read more

Was this review helpful? 0 0

  • Apr 28
  • Photography
  • Los Angeles, California
  • School Pictures
  • 3
  • 3
  • 36
  • REVIEW RATING 4/5

How to describe a company that has disappointed me year and year around.. It's actually quite easy maybe it's the fact that I have an eye for photography maybe it's the fact that I've worked as a photography for 20 years and I know what a good picture is and what a bad picture is what a great photographer is and what a crappy photographer is. maybe it's the fact that I have an eye for... Read more

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  • Apr 23
  • Photography
  • North Hollywood, California
  • Low Resolution Digital Image
  • 31
  • REVIEW RATING 4/5

I ordered a low res digital image of my son online. I do understand the difference between low-res and high-res pics. Basically I was not getting the HD version. Got it. What was sent to me was a shock. My son's pic was blurred to the point that their own name Lifetouch was blurred. I emailed Lifetouch about this and to date, have had no response to address the matter. I excluded my son from... Read more

Was this review helpful? 0 0

  • Apr 20
  • Photography
  • Norfolk, Virginia
  • Child Pictures
  • 31
  • REVIEW RATING 4/5

My child's picture was taken on 10/20/14, and as of today I still have not received them. I called and spoke with a CSR and I have to repeat myself twice for him to look up my child in the computer and then to verify who I was. REALLY!!! Seems very redundant to me. Then I asked to speak to a supervisor, and she was not any better. Said she needed to send me a form in the mail to order the... Read more

Was this review helpful? 1 0

They took a picture of my daughter and it can back with her eyes half way closed. I was mad that they sent her home with that picture. My daughter was really sad. Add comment

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