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1.5 Based on 70 reviews
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My elderly father spent $475 on pictures after he was up-sold by a shark. Very confusing on the packages and the discounts. I noticed the charge on his account - called the company. I asked for an invoice with the prices and the discounts... NO. I said from one human to another I'm trying to help my elderly father who is on a fixed income. He just wanted a church picture for the directory. This is a disgrace the way you operate your... Read more

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When Varsity Photos went out of business (I think they got bought out by Lifetouch but not sure), our local sports organizations have gone with Lifetouch for their team photos. EVERY SPORT, EVERY YEAR we see the same things! I am angry and frustrated with: A. the photographers and their lack of professionalism and attention to detail (taking photos in the sun or mottled sun when there is ideal shade for photography 30 feet away); B. the... Read more

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I am sick that Lifetouch photography has the worst privacy for your child EVER! When you bring this to their attention they have nothing more to offer then sorry we can't do anything different so here it is if Anyone in the world has the picture ID code and your kids name they have the right to order your child's picture!! Parents worst nightmare these days! I asked for a code word for my children to be added to our account and they refuse!! Read more

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Lifetouch was brought in by the school to take graduation pictures. I am so disappointed in the pictures they took of my child. The picture they took with her friend walking didn't even turn out it was so dark you couldn't tell who was in the picture. Looks like they forgot the flash on that one. The picture of my child receiving the diploma is so terrible, it would have been nice if they would have taken a couple to choose from. Than on... Read more

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I ordered a package of photos and never received the order, this was back in March. I spoke to them and asked for them to send them directly to my home. We are now June 3 months later and I am still out of pictures and that money. School is out for summer vacation but I did learn my lesson I will not ever order from Life touch again. Customer service was no help at all even thou they were paid and I send them a copy of my order with all the... Read more

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someone took my sons hair down, and his photos were taken despite how his appearance was . i purchased the class photo as well as the wallet size to have his memory saved i was very upset that the actually took so many photos with his hair this way i really wish i could get my money back it was a complete disgrace.i felt if they were behind the lens at least ask the teacher who represents the student if this is how they looked coming in. they... Read more

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I am currently working on picture directory for our church. It's getting very frustrating for us. I have been told that our LifeTouch rep had been working their for a while. However, she doesn't seem really aware of what she is doing. She is constantly changing things. The most recent is canceling some of our dates and changing our sitting times. I received a call from her three days ago, informing of this change. This after people had... Read more

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I always place online orders so I dont have to send money with my kids to school. Fall 2015 pics were fine. Then for yearbooks, my order wasnt sent to the school. The school had ordered extra (luckily) and covered my kids. Spring 2016 pics were taken in Feb or March and I still haven't received them. I called this week and they claim they were sent to the school but offered to send them again to my home address. I spoke with the school. They... Read more

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Absolutely horrible service during a church directory photo session. They were very behind schedule, the photographer was very rude especially toward my young children, and furthermore, it seemed the photographer paid no attention to his personal hygiene. It was disgusting.

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I ordered a 16 x 20 canvas two years ago for my son. It has warped badly (I have a new home). I contacted Lifetouch and they would not warranty this. I placed an order for my daughter's package and asked if I could included this in the package. I ordered the biggest package for both kids. They would not let me do it. Then I asked if they would ship the two orders together. They would not and they would not even give me a $10 shipping... Read more

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