Lifetouch Photography Complaints and Reviews

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Lifetouch Photography
Main address: P.O. Box 46993 55344 Eden Prairie MN
, , http://www.lifetouch.com/contact-us
  • 38 complaints
  • $1.3K claimed losses
  • $35 average
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  • Jun 06
  • Photography
  • Austin, Texas
  • Digital Prints
  • 28

I have 2 small kids. We went in after a long day at work and had a great photo session. Afterward, we looked at all the pictures and selected about $300 worth of pictures to print. We were told we could order anything else we wanted later. When we got them in the mail, I loved them and decided I wanted to purchase the digital print. I was told over the phone that I could not purchase it after the... Read more

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  • May 30
  • Photography
  • Antioch, Illinois
  • Money Refund
  • 25

my daughter gave a check to photographer to pay for her photos ,my son gave a joint check to photographer( for two kids they ok"d it) then my other kid gave a check to photographer for his photos. my daughter was paid for twice...they cashed all checks and sent me 3 pkts.... i paid for four but didnt need four...there is only 3 kids .they refuse to refund the money what so ever......call after... Read more

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  • May 29
  • Photography
  • North Canaan, Connecticut
  • Deluxe Package
  • 26

Life touch made a bad choice when they sent every family at the school ( even ones that choose not to order) the deluxe package of pictures and requesting for them to be sent back if you chose not to keep them. Bad idea for struggling financially families and extremely non environmentally friendly ! Read more

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  • May 29
  • Photography
  • Vancouver, British Columbia
  • Unprofessional Service
  • 2
  • 29

This company is nuts! Parents never asked for it, they printed all 6 sheets ($39) for each child in our school (over 500 kids)!!!! They told us, they will destroy the pictures we don't want, wtf???? Most normal parents wouldn't want their kid's photo to be destroyed! So they are basically forcing everyone in the school to buy the most expensive package! This is totally unacceptable, and it's a... Read more

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  • May 27
  • Photography
  • Roswell, Georgia
  • Unprofessional Service
  • 17

They didn't send proofs or directory out for nearly a month and there were so many mistakes and low quality pictures the proof had to be redone. When asked about the delay each person I talked with blamed it on "production" or "2nd shift" ... but no one apologized or tried to rush the revisions through to make up for the delay they admitted was their fault. Prices for individual pictures was... Read more

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  • Apr 02
  • Photography
  • Tooele, Utah
  • Unprofessional Service
  • 1
  • 21

Yes I went too there website and you can cleanly see that when they take thepicture they have a stand with the picture of your child before they take. It but like some kids do make mistakes when they smile and too take a picture of your child and see that it is truly something that would want too hang on your wall too ask the child too take it over right then but too rush all children and get the... Read more

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  • Mar 12
  • Photography
  • Palm Harbor, Florida
  • Photos Quality
  • 9
  • 40

My child's class picture is very blurry. One half is fine, but the other half is so blurry esp the teacher. Very bad photoshop. I've already told the school, and they said they are not using Lifetouch anymore. I've talked to the all the moms and dads in the class, they are pissed and want a retake. So on the behalf of the myself and the parents We want a refund and a retake. We paid for these... Read more

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  • Feb 25
  • Photography
  • Storrs, Connecticut
  • Missing Photos
  • 39

My daughters had her sports pictures taken by LIFETOUCH In Oct 2013. The photos were paid for on the same day. After six months many phone calls and emails I'm still trying to track down my photos. Customer service reps are rude and talk in circles. I've been told by every one of them they would certainly check into the matter and I would receive a return call by the end of the day. To this date... Read more

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  • Jan 24
  • Photography
  • Bethesda, Maryland
  • School Portraits
  • 1
  • 56

This is my first experience purchasing school portraits of my child with Lifetouch Photography. I was appauled and outraged to see that the pictures arrived with a "Lifetouch" logo on the bottom right corner of the photograph. I complained to a supervisor at Lifetouch and requested that the photographs be reprinted without the logo. I was told that it was a "copy-right" and that it was not... Read more

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  • Dec 12, 2013
  • Photography
  • Owosso, Michigan
  • Photos
  • 36

The first set of photos of my kid turned out awful, poor picture quality so I had retakes which were better quality but they forgot to send the pictures I just got the proofs. The plan was to use the pictures for Christmas but due to their incompetence that idea got shot down. They offered no kind of discount to make up for their double mistake, that is bad customer service and I hope in the... Read more

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