1.8
  • Terrible Customer Service1 votes
  • customer support1 votes
  • Price1 votes
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  • 2 days ago
  • Photography
  • Latham, New York
  • Photos
  • 7
  • REVIEW RATING 4/5

Recently, my husband and a bunch of his fellow law enforcement officers that were attending an academy had their photos taken by Lifetouch. We have heard from multiple people that their badges, tie clips, and name badges were cut out of the photo entirely. Everyone's photos look like they are just wearing a black shirt. You can in no way tell they are posing for a special occasion photo. This... Read more

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  • 2 days ago
  • Photography
  • Graduation Photos
  • REVIEW RATING 3/5

Going into week three of my child not having their grad pictures. The rest of the students received theirs already and I find it very ignorant that they haven't even bothered to call and say anything about where they are or when they will be in at least. Try calling them? NO I was on hold for and HOUR!!! As if all their phones where busy with them talking to other people. Such BS! They better... Read more

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  • Dec 13
  • Photography
  • Enterprise, Alabama
  • Chirstmas Greeting Cards
  • 15
  • REVIEW RATING 4/5

I wasn't pleased with the way our pictures came out in the first place, the pictures came out ok, any body could have done the job they did. When we ordered the pics we also ordered one of their 'great quality frames'. When I got these, the frame looked like something you buy at a dollar store. For this Christmas wanted to buy Greeeting cards with the whole family in it, and these were the only... Read more

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  • Dec 09
  • Photography
  • Senior Pictures
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

Lifetouch is a horrible scam of a company. For some reason schools keep contracting them to photograph students and charge them appalling amounts of money for their portrait. In my daughter's senior year in college they took the class pictures and sent the proofs home with an offer of $180 for the first package, Only if we ordered now! We could also save 15% if we ordered right away! The... Read more

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  • Dec 03
  • Photography
  • Saint Catharines, Ontario
  • Graduation Package
  • 20
  • REVIEW RATING 3/5

I spent $250 buying overpriced university graduation package for my son. When it came, two corners on a frame I ordered with a collage with chipped. Black paint chipped off silver metal shows through badly. I called customer service immediately and was told I had to pay to return it and they would send another. I HAVE TO PAY TO SEND BACK A DAMAGED ITEM YOU SENT TO ME??? I tried to find email or... Read more

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We have tried numerous times to access and order pictues from school picture day. The online system cannot find the picture day ID that matches what was sent home. We have also emailed for assistance multiple times to no avail. We do not recommended any schools using this service if you wish to actually order pictures. We will be informing the school to not waste money with this company any more. Add comment

  • Dec 01
  • Photography
  • Sioux Falls, South Dakota
  • Photos
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

Still waiting on retakes to come in from beginning of November. When they arrived my daughters pictures were lost and only a proof arrived in the box. Lifetouch keeps giving me the run around and claims they mailed my pictures and I would get them in 2 days. They initially told me it would be January before we got our cd with ONE picture. Seriously?! It's been a week and no sign of them. I paid... Read more

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The Manager of LifeTouch at Towne East Wichita in JCP studio was very unprofessional and I heard her talking about another family of customers as "cheap and mexican" Add comment

Both times I called the ladies working there were so rude. They did not sound friendly at all. First call the girl hung up on me after I waited 10 minutes to get my call through and the second time the girl also hung up on me without saying goodbye. I'm very dissatisfied and will not be using them again. Add comment

  • Nov 21
  • Photography
  • Renton, Washington
  • School Pictures
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

Missing his pictures at school then I called them , they said they would mail them. Took weeks then they are the wrong back round. Missing the name and grade I paid for. So $98 dollars for school pics and not one thing right and the picture they picked leaves something to be desired!!!! It now nov 21 st and I have no pics for the fall!! I am so upset !!!!!! Next year I hope our school goes with... Read more

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