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1.5 Based on 68 reviews
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  • Customers like
    • Brochure it was very positive and inviting 1
    • Nothing--no option to choose another vendor 1
  • Customers don't like
    • Terrible customer service 7
    • Customer service 4
    • Price 3

I always place online orders so I dont have to send money with my kids to school. Fall 2015 pics were fine. Then for yearbooks, my order wasnt sent to the school. The school had ordered extra (luckily) and covered my kids. Spring 2016 pics were taken in Feb or March and I still haven't received them. I called this week and they claim they were sent to the school but offered to send them again to my home address. I spoke with the school. They... Read more

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Absolutely horrible service during a church directory photo session. They were very behind schedule, the photographer was very rude especially toward my young children, and furthermore, it seemed the photographer paid no attention to his personal hygiene. It was disgusting. Add comment

I ordered a 16 x 20 canvas two years ago for my son. It has warped badly (I have a new home). I contacted Lifetouch and they would not warranty this. I placed an order for my daughter's package and asked if I could included this in the package. I ordered the biggest package for both kids. They would not let me do it. Then I asked if they would ship the two orders together. They would not and they would not even give me a $10 shipping... Read more

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This is a horrible company! I called them on 5/6/2016 because I didn't get pictures that I ordered and they took the money for. When talked to a rep she didn't seem to care or try to express mail the new pictures or anything. She just asked if wanted a refund. I said yes I did and now I know why! I bought pictures of my grandson and they came back of one of his classmates but my grandson's name on it! I guess this is why the rep was so fast on... Read more

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i can not understand with some should be pro can accept this kind of photo for six year they should be changed or i want refund first my called me on the phone and said that she did not get the 8 by11 then i called and they said they will send it but when i came home the photo was very bad my daughter looks like she was mad or she has the sad face who ever took the picture should seen that work order number B4ygtb8m Gust order r2200067953.bad... Read more

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This company is awful, every single year book picture, every single sport picture comes out awful. Not once did I ever look good in a life time photo. They always pick the one I look bad in compared to the one I look good in, as seen in the samples they give you of what your picture could of looked like. Any school or person should not order from life touch and should seek another photography company. Read more

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I will never allow my child to take pictures through this company again. Her school did protraits on April 13th, when they came back hers were not included. It was very disappointed, I showed my check cleared and the sad part about it is that these were her graduation pictures. I called LifeTouch 3-4 times and was told I was not reaching the correct department they have left a message. You are going to cash my check but not send some very... Read more

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Photographer was late for my session. I felt like she rushed me thru the sitting, talked to me as if I was a child. She rushed me thru the selection and ordering process. Photo choices were minimal & not the best quality. My debit card was processed twice before I was rushed out the door. So far, I am unable to get a refund issued from the company for the second charge. They claim to have refunded my card, but the money has not... Read more

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This is by far the worst photography company I have ever dealt with, I have a first grader who had her pictures done twice this year by them and twice last year. The photos I received at the beginning of the year and at spring time were horrendous! I send my child in a nice outfit and her hair done the way I want it and she always brings her photos home with her outfit whacky or her hair not done the way I sent it that morning. She always comes... Read more

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Picture came with an obvious defect. I asked for a replacement and provided all the pertinent info they need to reprint but still asked over and over for the same information. Terrible product with terrible service! Add comment

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