Lifetouch Photography Complaints and Reviews

1.8
  • Terrible customer service5 votes
  • Customer support2 votes
  • Price2 votes
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  • Apr 23
  • Photography
  • North Hollywood, California
  • Low Resolution Digital Image
  • 11
  • REVIEW RATING 4/5

I ordered a low res digital image of my son online. I do understand the difference between low-res and high-res pics. Basically I was not getting the HD version. Got it. What was sent to me was a shock. My son's pic was blurred to the point that their own name Lifetouch was blurred. I emailed Lifetouch about this and to date, have had no response to address the matter. I excluded my son from... Read more

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  • Apr 20
  • Photography
  • Norfolk, Virginia
  • Child Pictures
  • 14
  • REVIEW RATING 4/5

My child's picture was taken on 10/20/14, and as of today I still have not received them. I called and spoke with a CSR and I have to repeat myself twice for him to look up my child in the computer and then to verify who I was. REALLY!!! Seems very redundant to me. Then I asked to speak to a supervisor, and she was not any better. Said she needed to send me a form in the mail to order the... Read more

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They took a picture of my daughter and it can back with her eyes half way closed. I was mad that they sent her home with that picture. My daughter was really sad. Add comment

  • Apr 17
  • Photography
  • Bradenton, Florida
  • School Pictures
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

I understand that for the money i won't have the same service and quality that going to a photo studio, but this giant home depot of photography took a horrible picture of my daughter, she looks like she is on pain. if she is not cooperating you just don't take the picture and of course don't take the check, is for a fundraiser of my school, but next time i will give the money directly to the... Read more

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  • Apr 09
  • Photography
  • Salem, Massachusetts
  • Church Directory Picture
  • 39
  • REVIEW RATING 4/5

As we were negotiating the purchase price of our church directory pictures we never got a clear answer to what we were being charged, the buzz was about various discounts. It sounded good but was on no meaning without an original price. In the end it cost almost $200 for one $30 frame and 6 photo copies I could have gotten from my drugstore for less than $20. So we paid at least twice it's value.... Read more

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  • Apr 03
  • Photography
  • Canal Winchester, Ohio
  • School Pictures
  • 32
  • REVIEW RATING 4/5

My school has been using this company the past couple of photo sessions and both times I have spent countless hours trying to order photos and while I finally got some order and I am still awaiting them a month later (of course they took their money prior to actually shipping them clearly). The photos are excellent and I so badly want to be able to place an order. Their website malfunctions and... Read more

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  • Apr 01
  • Photography
  • Roanoke, Virginia
  • School Pictures
  • 1
  • 1
  • 49
  • REVIEW RATING 4/5

A monkey could snap better pictures and the prices aren't worth the so-so quality of the pics, but my biggest complaint is that, several times over past 4-5 years, I have contacted the company via email, I think using their online form, and the only response I ever get is the automated response saying they got my message and that someone would call me. No one ever calls me, despite repeated... Read more

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  • Mar 26
  • Photography
  • Houston, Texas
  • School Pictures
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

My daughter was told by her teacher to come with her class and take pictures. Its basically a photo shoot for a 7 yr old which the last quality I want her to have is that of a model. We have already done school pictures earlier during the year, its one picture and done. Now she's bringing home a book of pictures in different poses and they want nearly $50.00 to buy them all, when did I give... Read more

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  • Mar 24
  • Photography
  • Pennsylvania, United States
  • School Pictures
  • 45
  • REVIEW RATING 4/5

My daughter brought home a horrible fall picture (eyes partially closed). We decided to retake the picture and the retake was worse than the original (one eye completely closed). I cried. I know it's crazy but I look forward to my little girl's school pictures. She just started school so it's a big thing for us. Anyway, I called and the lady on the phone was very nice. She tried looking to... Read more

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  • Mar 02
  • Photography
  • Atlanta, Georgia
  • Photos
  • 71
  • REVIEW RATING 4/5

I placed a photo order on December 2, 2014. I was told it would be delivered 2 to 3 weeks from the order date and here we are at THREE MONTHS and I still do NOT have it. This was supposed to be a Christmas gift for my father, you can imagine how bad I felt on Christmas day when his main gift was not there for him to open. I have made contact with Lifetouch several times and all they have to... Read more

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