Lifetouch Photography Complaints and Reviews

1.8
  • Terrible Customer Service2 votes
  • Customer support1 votes
  • Price1 votes
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  • 1 day ago
  • Photography
  • Atlanta, Georgia
  • 8

I placed a photo order on December 2, 2014. I was told it would be delivered 2 to 3 weeks from the order date and here we are at THREE MONTHS and I still do NOT have it. This was supposed to be a Christmas gift for my father, you can imagine how bad I felt on Christmas day when his main gift was not there for him to open. I have made contact with Lifetouch several times and all they have to... Read more

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  • Feb 21
  • Photography
  • League City, Texas
  • School Pictures
  • 25
  • REVIEW RATING 4/5

Lifetouch customer service is terrible, and the photos were terrible. I have three kids. Th previous year's school photos were with a different company (Interstate) and all three were the best I've ever seen in school photos. They (Interstate) did several different poses and I had trouble choosing. This year, the school photos were with Lifetouch and they were all just terrible photos. They... Read more

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Finally got my Grandparents Day Photo today; it was taken on September 5, 2014 and today is only February 18, 2015. Same thing happened last year! Life Touch Photography your service sucks! Add comment

A photographer with Life Touch made sexuallt derogatory statements to me son. The supervisor took no action. Avoid them Add comment

  • Jan 26
  • Photography
  • Corvallis, Oregon
  • School Pictures
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

They took more than 2 weeks to cash my check, after that my bank account information was compromised and I had to close my bank account, they send me a bill with TRS Recovery Services for DOUBLE the cost of their product, the extra charge was Service Charges. Why they don't call directly to ask what is wrong with the payment??? Terrible costumer service!!! and their pictures are nothing great,... Read more

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  • Dec 18, 2014
  • Photography
  • Latham, New York
  • Photos
  • 2
  • 2
  • 130
  • REVIEW RATING 4/5

Recently, my husband and a bunch of his fellow law enforcement officers that were attending an academy had their photos taken by Lifetouch. We have heard from multiple people that their badges, tie clips, and name badges were cut out of the photo entirely. Everyone's photos look like they are just wearing a black shirt. You can in no way tell they are posing for a special occasion photo. This... Read more

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  • Dec 18, 2014
  • Photography
  • Graduation Photos
  • 1
  • 1
  • 35
  • REVIEW RATING 3/5

Going into week three of my child not having their grad pictures. The rest of the students received theirs already and I find it very ignorant that they haven't even bothered to call and say anything about where they are or when they will be in at least. Try calling them? NO I was on hold for and HOUR!!! As if all their phones where busy with them talking to other people. Such BS! They better... Read more

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  • Dec 13, 2014
  • Photography
  • Enterprise, Alabama
  • Chirstmas Greeting Cards
  • 55
  • REVIEW RATING 4/5

I wasn't pleased with the way our pictures came out in the first place, the pictures came out ok, any body could have done the job they did. When we ordered the pics we also ordered one of their 'great quality frames'. When I got these, the frame looked like something you buy at a dollar store. For this Christmas wanted to buy Greeeting cards with the whole family in it, and these were the only... Read more

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  • Dec 09, 2014
  • Photography
  • Senior Pictures
  • 1
  • 1
  • 105
  • REVIEW RATING 4/5

Lifetouch is a horrible scam of a company. For some reason schools keep contracting them to photograph students and charge them appalling amounts of money for their portrait. In my daughter's senior year in college they took the class pictures and sent the proofs home with an offer of $180 for the first package, Only if we ordered now! We could also save 15% if we ordered right away! The... Read more

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  • Dec 03, 2014
  • Photography
  • Saint Catharines, Ontario
  • Graduation Package
  • 49
  • REVIEW RATING 3/5

I spent $250 buying overpriced university graduation package for my son. When it came, two corners on a frame I ordered with a collage with chipped. Black paint chipped off silver metal shows through badly. I called customer service immediately and was told I had to pay to return it and they would send another. I HAVE TO PAY TO SEND BACK A DAMAGED ITEM YOU SENT TO ME??? I tried to find email or... Read more

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