Lifetouch Photography
Lifetouch Photography Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifetouch Photography has 1.6 star rating based on 631 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Lifetouch Photography to a friend or colleague.
- Rating Distribution
Pros: Ability to order online, Photographers are good, Photographer that took the pics was nice.
Cons: Terrible customer service, Lack of concern, And lack of caring and lack of communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifetouch Photography has 1.6 star rating based on 631 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Lifetouch Photography to a friend or colleague.
- Rating Distribution
Pros: Ability to order online, Photographers are good, Photographer that took the pics was nice.
Cons: Terrible customer service, Lack of concern, And lack of caring and lack of communication.67% of users think that Lifetouch Photography should improve its Delivery Process.
67% of users say that they might use Lifetouch Photography in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Stay away", "Definitely would recommend", "Schools DO NOT USE this company. Parents if you DO NOT have an option, make sure they give you what is worth your money.", "DON'T ORDER FROM THIS COMPANY", "Don't support this exploit business".
Most users ask Lifetouch Photography for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Question about an order
Preferred solution: I only would like to get the pictures I paid for.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help to print expired pictures with copyright authorization
Preferred solution: A picture of my daughter
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Complaint about pictures
Company fixed the issue and I have been provided with apology.
This is time consuming and I have to wait longer for my photos. I placed an order with Lifetouch about 2 weeks ago. They were have a 60% site sale. However when I checked out the shipping and processing fee was more than my order but since it was a Christmas gift I ordered it any.
Yesterday I received my photos and they were bent.
I thought with the amount of suing and processing fee I paid they would be in sturdier packaging. There is no way now that I can get these pictures replaced before Christmas.
Preferred solution: Refund for shipping and processing
User's recommendation: If you use JCPenny portraits or order from Lifetouch be prepared to receive them bent and have them replaced
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Walkertown, North CarolinaThey didn't upload my son's cap and gown pictures to the server and basically said they can't resend someone and my son is just *** out of luck
Preferred solution: Then to find them
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clay, West VirginiaResolved: Didn’t receive pictures..
Company fixed the issue and I have been provided with apology.
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged pictures
- Uneven photos
- Print bar at bottom of photos
Preferred solution: Price reduction
User's recommendation: I wouldn’t waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hampton, IllinoisHorrible school photos
The green screen backgrounds and poses for elementary aged students are horrible.
The kids look sloppy. Many of the girls posed oversexualized, chest thrust out, hand on hip knee bent like a college cheerleader.
The product looks cheesy and cheap. Elementary school kids don't need senior picture full body poses etc.
Too much tech applied to something that is supposed to be sweet and realistic moment. Even if awkward, this obsession to perfect flaws with tech touch ups or adds is grossly unethical.
Take a clean photo of the child. Don't make them look *** with touchups or blemish removers etc.
Unnecessarily overcomplicating something that 1000s of photographers before you got right.
Simple, clean, consistent good quality beats *** "new approach". Seems another year I will not buy a photo. Could do better on my own & Im far from pro.
The nostalgia of school photos being teched out of existence by the photo companies themselves. Talk about self saboteurs.
They want a photo to share with public? I can't. They are all little kids.
1 is a 9 year old, well developed for her age, the pose is not appropriate for her build or age.
1 the background jumps out FAKE and you barely notice the child because the backgrounds are so obnoxiously greedy.
1 is a 6 year old whose pose made her hands the focus, hands looked larger than reality.
All of the backgrounds were obnoxiously greedy, stood out way too much.
- Location was quad cities il
- Horrible at their craft as it pertains to school photos
User's recommendation: Don't support this exploit business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder issue
- Cheap
- Inexperienced photographers
Preferred solution: Full refund
User's recommendation: Don't use the guy that was working south county 12/31
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Mobile, AlabamaDidnt get my pictures i paid for
User's recommendation: don't order from lifetouch online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery satisfied!!
I can say with all honesty that my photoshoot experience with Mr. Aitor was one of the best I've ever had with photographers.
Mr. Aitor was incredibly professional, and the pictures he took were absolutely amazing. I loved how my photos turned out and would definitely choose them for another photoshoot.
On another note, it saddens me to see so many hateful reviews. It's disheartening to witness the thoughtlessness of others, observing how people always find a way to blame and approach everything with negativity.
I'm not saying that every picture they take is perfect, but perhaps the conditions weren't right, or maybe they didn't have as much time as needed.
I would also like to mention that I am a senior, and almost all of my friends who have used their services have returned with positive reviews and a smile on their faces. This leads me to wonder if perhaps the age group of the clientele affects the reception.
Sincerely and dearly,
Y.A.T
- Affordable
- Quality
- Execution
- No studios
User's recommendation: Definitely would recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don't have my son's pictures
Preferred solution: Deliver product or service ordered
User's recommendation: Take pictures yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisThey refunded me with a ck that bounced and they won't make it right
User's recommendation: Use credit card so they can't write you a ck and the card company will protect you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waterloo, IowaI have been trying to "CHAT" with someone to help me order a photo! NOTHING - THIS WEB SITE IS A JOKE!!!
- Nice photos
- Company does not support their web site it is not functional
- Cannot contact them
Preferred solution: A COPY OF THE PHOTO FROM A CLASS REUNION
User's recommendation: DON'T ORDER FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Package was received with no photos; Customer service not responding
Company fixed the issue and I have been provided with apology. After my 3rd phone call attempt and extensive waiting, a human answered and reordered my order from their end at no extra cost.
I made sure to get the confirmation number via email.
Received my order in a timely manner after that. Good luck to everyone else dealing with this monopolistic company!
- Mediocre product quality
- Non-existent customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Get everything in writing (email) and take screenshots so you have evidence of Lifetouch's terrible quality and customer service. I'm hopeful they will learn not to abuse their customers just because they have a monopoly on schools. Hopefully schools will learn to take their own class photos in this digital age.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kitchener, OntarioJUST TERRIBLE!!!
LT screwed up my order. Sent wrong print of one of the proofs.
They are very overpriced. They have some of the WORST "customer service" of any company I've ever dealt with, and in fact I'm convinced that they don't actually even HAVE customer service!
*I called, waited on hold for 25 minutes and they hung up on me.
*I had them text me some code that would supposedly help me connect with their "chat" system. The link offered NO chat options and I couldn't find ANY chat options through about 6 different searches (both through their website and on Google).
I thought I'd try using their "accessibility" email option because I'm legally blind. The prompts let me fill out my issues, but then they said they were sending me a code, to verify my email.
It said I have 5 minutes before the code would expire... and OF COURSE the code was NOT instantly sent to me... I didn't receive the "code" until AFTER the verification page had expired!
*I tried regular email and it said that if I wasn't some kind of school associate they would discard my message.
*They even have a "Pissed Customer" agreement to read and agree to!!! -This one takes the cake!
Why would a good company need something called a "PISSED CUSTOMER" agreement?!?!
I want a refund OR the correct print that I ordered! How hard should this request be! Answer: LifeTouch hard, I guess.
UGH!!!
SO ANNOYING!!! >:-(
- Not great at capturing good pictures of students
- Terrible cs
Preferred solution: I want the correct picture I ordered (i.e. my kid's class/group picture)! If this cannot be produced for some irresponsible reason, I expect a refund and an apology for the 2 HOURS I've lost trying to resolve this issue today!!!
User's recommendation: See if your school might consider hiring a local photographer instead, or take your own photos!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got pictures
Preferred solution: Deliver product or service ordered
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