These people are unbelieveable!!!! After chasing them around for almost 2 months, I finally just received my childrens pictures today and they aren't even what I ordered. As someone else has already posted, this company is almost entirely automated so making actual human contact is nearly impossible and I wonder why? I have, in a file, over a dozen emails trying to sort this mess out. They actually had the nerve to tell me that they never received any order or payment from me to cover their own butts. And, I never received an apology either when I supplied back to them their order and payment confirmation. What I did received was an email saying that my order was now placed..... over a month after the first order. Only to finally get the pics in the mail today, nearly a month after that email and they aren't even what I ordered. It's the pkg I ordered alright, but all the same one pic for each of my kids". One sheet set me off in particular because of it's green background/. I would never have ordered it?. I'm sure that they figured that with the headache they gave me with even getting my order that I wouldn't bother with them to get it fixed?. And, they're right!!! I'm done with this company!!! They are terrible!!! Terrible relations, service and no scence of ergency when faced with problems, they just create more.. I had run into problems w/ them years ago and stopped doing business w/ them,. The only reason I ordered this time was because of the shots they got were unusually good!. I should have known better". What a waist of my time, energy and money. 128ae33
 Comments (3) |
| 1. Written by Jim on May 1, 2012 from westminster, colorado, US Nick, You better do your research before tearing into someone like Chris. Apparently you don't have a clue as to who Chris Wunder actually is. I would bet you $10,000 that he could run circles around you and your photo business. BTW - 99.9% of the local photographer out there outsource to photo labs - just like life touch does! All of their processing and printing goes to one lab. Most of their photographers are cookie-cutter trainees - not professionally trained like 99% of the 'local' photographers. Here's my advice to you, Nick - You just showed us that you're the small fish in the very big pond. Because if you were any bigger you would actually know who the real sharks are!! Crawl back under your ego we really don't need your kind out here in the real world! |
| 2. Written by Nick on January 20, 2012 from middletown, new york, US Easy Chris, I don't think that referring to your professions leader as the "devil" is a good choice. The larger outfits can provide more to the schools and districts then the local photographers can. Let me guess, you own a studio and think that school photography is the same thing. Right??? It's a completely different. The days of providing just a picture are over. Everything is about $$$. Billion dollar companies can out bid just about anyone else. And saying that you are local is a joke. You may live in the same city but unless you do all your own processing you are just outsourcing to another company. And I'm sure they aren't local. Heres my advice. Stay in your studio and get what you can from seniors and families. It seems you are a very small fish in a very larg pond. |
| 3. Written by Chris Wunder on January 20, 2012 from charlotte, north carolina, US Parents don't complain loud or long enough. I'm in the School Photography business myself and I know from experience that most Parent complaints never make it back to the decision makers. They think everything is A-OK, so they continue to re-book with the same company every year. I'm a big believer that LOCAL photographers who have the specialized training to do this kind of work should be given some preference in the hiring decision; but schools seem to go with the "devil you know" rather than giving a quality consious local photographer a chance. Want change? COMPLAIN HARDER! |
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