This is the LAST TIME I intend on dealing with Lifetouch Photography. Unfortunately they hold a monopoly on school photos in my area so I will just have to go to a private studio from now on. First, they mishandled the payment for my daughters school photos which ended up costing me over $100 in bank fees, and then when I called to complain all I got was "Oh, sorry" in a matter of fact tone. I was pissed, but being the forgiving person that I am, I decided to give them another chance. I decided to order several personalized Christmas gift items from them. I have now learned that not only will the items not arrive by Christmas as promised, but...
#1 they have not even started production of them FIVE days after I placed my order,
#2 they cannot tell me why my order has not yet been produced let alone shipped,
#3 they are not willing to refund me my 2 day express shipping payment which I did to ensure Christmas delivery,
#4 they have not responded to ANY of my subsequent emails requesting a ststus update, and
#5, the local outlet has a voicemail which says "Do not leave a message here, we are gone until after the holidays. Talk to you later!".
UGH!!!!!!!!!!!!!!!!!!!!! I CANNOT believe these people and will never, ever, ever give them my business ever again!! EVER!!!!! 128ae83
#1 they have not even started production of them FIVE days after I placed my order,
#2 they cannot tell me why my order has not yet been produced let alone shipped,
#3 they are not willing to refund me my 2 day express shipping payment which I did to ensure Christmas delivery,
#4 they have not responded to ANY of my subsequent emails requesting a ststus update, and
#5, the local outlet has a voicemail which says "Do not leave a message here, we are gone until after the holidays. Talk to you later!".
UGH!!!!!!!!!!!!!!!!!!!!! I CANNOT believe these people and will never, ever, ever give them my business ever again!! EVER!!!!! 128ae83
 Comments (2) |
| 1. Written by Lifetouch Runaway on February 24, 2012 from dallas, texas, US Take your kids to PictureMe at Walmart. You can get the same package for a lot less money and you get to pick your pose. I worked for Lifetouch for years and left because I didn't appreciate their poor customer service and even worse way they treat their employees. |
2. Written by Silly Willy on February 21, 2012 from livingston, new jersey, US I agree. |
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