Submit ›
1.5 Based on 86 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Brochure it was very positive and inviting 1
  • Customers don't like
    • Terrible customer service 7
    • Customer service 5
    • Website 3

This is the second year to order pictures through them. They come to the school and are over priced. First year I ordered a lot of pictures. When they arrived at the school I got 1 8x10 picture. I had to call and wait 3 hours for someone to talk to me. It took another 2 to convince them, that yes, I really was missing my photos. 4 months later I finally got the pictures that I had paid for. This year I ordered a small package, thinking that it... Read more

Was this review helpful? 0 0

The photographer would not take my childs photo be cause he had a hat on, nothing offensive, just a fedora. Hats are allowed in school, why not in his picture. This is powerless people getting one glimpse of a moment, with a sliver of control, and they lose their minds on a power trip. Will definitely use a profesional photography service in the future.

Add comment

I called customer service today they where so rude and inpatient I will not use them again if you don't like your job get a new one you are in the customer service business!!

Add comment

I feel your pain. Don't order from this company. I am a grandparent and live two and a half hours away from the school. I thought I would order on-line and have them shipped to my house. I entered my credit card number, which was charged immediately, never asked for a ship-to address. After spending and hour and a half over 3 days trying to talk to a customer rep- I was told that I had to pick them up from the school. I had ordered within... Read more

Was this review helpful? 1 0

When my first child was in K, the way they operated seemed ok enough now they've changed their practices to make more money and then don't provide what they are supposed. I ordered a portraint package that was to include the Class photo (the one with all the students and teacher). Those were always fun memories for us growing up but now my child has lost out on her 1 st grade class photo because this company though said "included with package"... Read more

Was this review helpful? 0 1

My daughter had her high school pictures done, and when everyone else received their pictures at school, she did not. I made a call to Lifetouch (waited over an hour to talk with someone), the gal told me that because I got the touch up it would take another week to receive. Now we are a month after picture day and we still have not received her school pictures. I paid $57 (the check was of course cashed). I just now waited on the phone for... Read more

Was this review helpful? 0 0

This place is a joke! Hope you don't need a refund / return! I've been going back and forth with them for over a month!!!! They did a crappy job! They have crappy customer service! I'm not sure what happened to this company over the last few years but they are worthless at present!!!!

Add comment

The customer service representative I eventually spoke with was perfectly nice, polite, helpful and was able to issue my refund without incident. I have no complaints about her service. GETTING to her was a whole different story... I pre-ordered photos online for sports and then my child was not able to attend the photo session (no retakes for sports). A representative left me a voicemail saying they needed to confirm my credit card charge,... Read more

Was this review helpful? 0 0

My son took more cash, than package required, to school. The people from lifetouch said, "we dont give cash back." NOWHERE ON THE PAMPHLET, I RECIEVED FROM OUR SCHOOL, did it say, 'EXACT AMOUNT' or 'NO CASH BACK'! They ripped us off! I called them and not once but, twice the person called me a liar about it stating that on their form. Then I asked to talk with someone else, she came back on and just took my info, said someone will call me! WTF?... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Lifetouch Photography.
Filing a new complaint about
×