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1.5 Based on 124 reviews
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    • Customer service was very nice and patient 3
    • Photographers are good 2
    • Brochure it was very positive and inviting 1
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Life touch sucks. They are horrible at contacting their customers. So never again will I give them my business.

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The worst kind of company there is. I don't know how schools keep letting them in. They basically waltz in, take a bunch of photos of your kids, then hold them hostage until you pay absurdly ridiculous amounts of money for them. Oh you want all 5 pictures we took of your son? That'll be $100. Oh you want the same number of pictures but both of your kids? That'll be $50 more. Oh you want 6 pictures instead of 5? You'll have to buy the next... Read more

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First photo they cut off my sons head. I requested a retake for him and a sibling shot since that too looked bad - my sons hair was messed up. At the retake for the sibling shot, one of my sons was half way out of the photo! Who are these photographers? Just awful. I asked for discount and they refused to give it to me. It seems that the photos were taken in a rush and it doesn't matter if their collar is up or a hair in the way, they won't fix... Read more

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DIDNT LIKE THEM. HIS BELT WAS OVER HIS HAND, AND I DONT UNDERSTAND WHY THE PHOTOGRAPHER COULDN'T FIX IT, OR TELL HIM TO FIX IT. #2 HIS POSTURE WAS ODD. AGAIN WHY COULDN'T THAT BE FIXED?. SO I CALLED GOT A REFUND. HE TOOK RE TAKES, I JUST NOW GOT THEM & HE HAS PIZZA ON HIS MOUTH?!. WHY COULDNT THEY SAY ANYTHING TO PREVENT UNSATISFIED PIX "AGAIN"?. MY SON IS ONLY 4, ITS HIS 1ST YEAR OF SCHOOL!. IM TOSSING THESE PIX & I WILL NOT BE PURCHASING PIX... Read more

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Had photos taken for a church directory. Of course reps were extremely friendly and chatty and we were very pressured into selecting some prints in addition to the 8 x 10 that came "free." We selected a photo to give to each of our kids and ordered 4 (5" x 7") photos and several other shots in a frame. They charge $40 for EACH different pose that you want touched up to remove wrinkles (obviously we are seniors). Imaging our surprise when we... Read more

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Ordered my daughter's school photos and then asked for her name and year to be printed on each picture (paid for it as well). Pictures came without anything written on them. They then send an email later with a 25% off coupon to be used for future photos as their apology. I then have to order daughter's sports pictures through this company too since the schools are contracted with them. Well guess what?...the gift card is not able to be used for... Read more

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I made an appointment for a photo shoot at a Lifetouch Studio inside the JCPenney at Southcenter mall in Tukwila, Washington. My husband and I wanted to take photos with our 5 month old baby, and had to wait a full 45 minutes for two other groups to finish up. What is the point of making an appointment if you have to wait that long? When the photographer was ready, none of the other staff members bothered to let us know that it was our turn.... Read more

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The photographers are terrible, never let me see the results, and clearly could care less if the picture is decent. Last picture taken by them the photographer took it right as I was blinking, and I knew this. I asked to see the photo and she refused. This is especially unreasonable given the fact that my family purchased the photos. As I expected, the photograph was horrible. Overall lifetouch is very commercialized and lacks a personal... Read more

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Bought pictures from Lifetouch through my child's daycare. Only wanted class pictures but didn't have that option. Class photo proof was in my child's class but when package comes there is no class photo. Call customer service and Cheryl tells me that the class picture doesn't exist and wants me to take a picture of it and send it to her. I do this and she responds sorry we don't have that picture too bad so sad take the *** pictures we sent... Read more

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Every year I struggle with what to purchase because I don't need a thousand wallet sized pictures. Right off the bat, I hated that I had to order the pictures before I even saw them. This year, I ordered the class picture (I got 2 not 1), 3x4s. and 2x3s. I also ordered the digital photos which I figured I could just print the 8x10 that I wanted etc. I totally forgot that I ordered the digital photos when my son brought home the pictures. I... Read more

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