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Contact Lifetouch Photography Customer Service

Lifetouch Photography Phone Numbers and Emails

Toll-Free Number:

  • (800) 736-4753
Call customer service
Send Message

Customer Service:

  • (800) 597-6453
    JCPenney Portrait Photography
  • (877) 381-8276
    Preschool Photography
  • (800) 653-3373
  • (800) 736-4775
  • (800) 505-9496
  • (877) 689-4056

Headquarters:

  • (952) 826-4000

Legal:

  • (888) 288-2214
    CCPA Inquiries
  • (952) 826-4928

Lifetouch Photography Emails:

Accessibility
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
info@groovebook.com
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More phone numbers and emails Less phone numbers and emails

How to Contact Lifetouch Photography?

Most Popular Number:

(800) 736-4753
Total calls: 5 595 Issues resolved: 143 Last call: Oct 11, 2024

Lifetouch customer service has different phone numbers tailored to the company's types of services. For instance, if you have to inquire about preschool photography, you can contact Lifetouch using the phone number, 1-877-381-8276. Similarly, the appropriate Lifetouch phone number for photography related to special events and sports events is 1-800-244-4373. Likewise, should you have questions related to prestige grad photography, you can contact Lifetouch photography phone number at 1-800-736-4775. These specific Lifetouch contact numbers are designed to offer focused support for various services Lifetouch Photography provides. Whether you require assistance with ordering, canceling the order, pricing and discounts, or have general studio-related questions, the Lifetouch customer service teams are available to assist you with all your issues and queries.

You can also contact Lifetouch Photography via the live chat feature on the company's website. To access the Lifetouch customer service live chat feature, head to the official website and locate the "Help" option, which is in the home page's upper right corner. There, opt for the category labeled "Help for Parents and Individuals", which will lead you to a page showcasing a range of service options that Lifetouch Photography offers. Scroll down the page until you spot the chat box icon at the bottom right corner - click on it. This will trigger the appearance of a contact form, prompting you to provide essential details such as your name, phone number, and email address, specify the service you require assistance with, and offer a brief explanation about your issue.

Once this form is completed, click the "Start Chatting" option to initiate a live chat session with a Lifetouch customer service representative, who will promptly address your questions and concerns. The Lifetouch customer service live chat feature is available weekdays from 5 AM to 6 PM PST.

Lifetouch customer service operates on weekdays from 6 AM to 4 PM PT, providing a substantial time frame for addressing inquiries, offering guidance, and resolving issues. Notably, the Lifetouch customer service observes a closure on Labor Day, signifying their dedication to acknowledging holidays and affording the Lifetouch customer service team a well-deserved break. Furthermore, the Lifetouch customer service hours are also extended from 5 AM to 6 PM PT, serving as an interactive avenue for assistance during the regular working days. During these Lifetouch customer service hours, you can contact Lifetouch Photography and have your issues resolved with Lifetouch Photography's services.

Lifetouch Photography Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Lifetouch Photography Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Lifetouch Photography is 8007364753. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.

  • Be prepared for the call as Lifetouch Photography may ask you for the following information to identify you as a customer: first and last name, order id or email.

View full overview ›
PissedConsumer Club

Contact Information

Lifetouch Photography Website:

Lifetouch Photography Help Center:

Corporate Office Address:

Shutterfly Lifetouch, LLC
P.O. Box 46993 11000 Viking Drive
Eden Prairie, Minnesota 55344
United States

Other Info (opening hours):

Mailing Addresses:

2800 Bridge Parkway

Redwood City, CA 94065


Shutterfly, LLC

Attn: Legal

10 Almaden Blvd., Suite 900

San Jose, CA 95113



Hours:

Monday – Friday: 9:00am – 7:00pm EST

More contact details

Lifetouch Photography Customer Service Reviews

1.4 / 5
Bad
April B Btc
My order is wrong

You need to make it easier to actually speak to a person instead of using internet live chat. Some people prefer to talk to an actual person.

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Jane W Pvc
Want to get my picture and can not order it. Already paid for it.

Ordered my sons day of graduation picture before actual graduation. Paid $35.

I got the link, fond the pictures but can not figure out how to order it.

It is Forest Park High School, Woodbridge, VA, picture #5786.
There is NO phone # to call and speak to a representative. TERRIBLE customer service!

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Yamina V
Complaint

Subject: Complaint Regarding Damaged and Incomplete Photo Order - Urgent Resolution Needed
To Whom It May Concern,
I am writing to express my extreme dissatisfaction with the service I have received regarding my recent photo order from your company. Last week, upon receiving the photos, I was dismayed to discover that they were damaged, cut off, with one incorrect photo, and another one missing.
Upon contacting Melissa, the manager, she was understanding and assured me that the corrected photos would be sent via UPS and arrive by May 25th.

However, today, when I spoke with Jennifer, also a manager, her behavior was completely unacceptable. Not only was she rude, but she also raised her voice at me, causing me significant distress. Her lack of empathy made me feel belittled and ultimately led to tears.
Moreover, Jennifer stated that there is no guaranteed delivery date for the corrected photos and that it typically takes three weeks. While she mentioned that customer satisfaction is guaranteed and offered a full refund if we are not satisfied, she insisted that we must return the photos first.

This policy is unacceptable, as it further inconveniences the customer due to the company's error.
Furthermore, Jennifer claimed that there was no one else I could speak to regarding this matter. This lack of accountability is concerning and reflects poorly on your company's customer service standards.
I have also submitted a request online for a manager to contact me, with the assurance of a callback within 24 hours.

I expect prompt action to address these issues and provide a satisfactory resolution. I request an immediate update on the status of my complaint and a timeline for when I can expect a resolution.
I trust that you will take this matter seriously and rectify the situation.
Sincerely,
Yamina Vidal

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Christina D Cqj
Havent gotten photos yet
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I've been trying to call the 1800 number no one I can reach thru customer service. So decided to try the website waited for someone to message me, I'm angry and mad that it's been 2 mths since my daughter has taken basketball photos for coloniel smith on ft huachuca, az.

And I have yet to receive them, I've also seen that apparently 2 mths later after trying and trying that there still processing...

it shouldn't take this long to get my photos. Trying to get in touch with an actual freaking person would be nice.

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How Good is Lifetouch Photography's Customer Service?

Jood Kce
Jood Kce
Feels Satisfied | Sep 21, 2024

I am very satisfied! My issue was resolved quickly, and Benard was very helpful and kind! He was very patient and provided amazing customer service.

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Ragan Vpl
Ragan Vpl
Feels Disappointed | May 29, 2024

I’m really not satisfied with this experience. Pictures were taken of all students at his senior recognition ceremony but the company did not include pictures of all the students (my son was not in any pictures). This is a once in a lifetime achievement and I was looking forward to seeing these pictures. All students pictures should be included in a graduation. I have tried to contact the company but I have yet to receive a solution after a couple days. So disappointing.

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Eleah Jqk
Eleah Jqk
Feels Disappointed | May 16, 2024

I still feel someone should have contacted me to let me know there was an issue with the order. The pictures were to give away to her teachers before school ended now that will never happen.

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Sandi Moc
Sandi Moc
Feels Satisfied | May 07, 2024

Excellent

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Elisandro Siu
Elisandro Siu
Feels Disappointed | Apr 30, 2024

He kept telling me they hadn’t taken spring individual pictures just group pictures but I knew they had taken single pictures.

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Fletcher Oph
Fletcher Oph
Feels Disappointed | Apr 12, 2024

I called because 4 of my kids had spring pics taken and I only got one kids pics. I was told the others would be uploaded yesterday and never got them

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Summary of Lifetouch Photography Customer Service Calls

6.8K TOTAL
CALLS
07:22 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lifetouch Photography?

Shipping and Delivery Question:

  • “Didn't receive school pictures”
  • “School pictures not received last year”
  • “Not received pictures”

Request for Information Question:

  • “Need help ordering”
  • “I have a question”
  • “About my grandson Pic”

Refund Question:

  • “I made a purchase last year through clearing Limestone School but my son was absent on picture day and never got any money back”
  • “Refund on pictures”
  • “Refund”

Product/ Service Question:

  • “Not sure purchase every connected with picture day”
  • “Incorrect order”
  • “Need totorder another set and it won't let me”

Payments and Charges Question:

  • “Wrong payment”
  • “Having trouble with getting $30. Discount at Shutterfly”
  • “Discount not applied . Picday 25 not applie. Says expired but did not have expiration date when given by the school. I want it applied to order under Janet lamirand account. School is Killingly intermediate and pic day is 9/19/24.”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Cancelled school pictures”
  • “Order cancellation”

Account Question:

  • “Lost paper with code and password”
  • “Account correction”
  • “Want a credit to my account. No pictures taken”

Staff Question:

  • “Customer service.”
  • “Your service is so *** up ***”
  • “Customer service”

Website/ Application Question:

  • “It's not accepting my order online”
  • “Can't see order online”
  • “Trying to order online”

Employment Question:

  • “W2”
  • “Ex employee needing my paystubs”
  • “Employment opportunities in Oklahoma”

Return/ Replace Question:

  • “Need replacement badg”
  • “Return found photos to family”
  • “Hello, my msg is because I paid twice for my son's photographs in cash and online they told me that they would return my money within 7 days and I still haven't received my refund”

Cards Question:

  • “Sons card”
  • “Won't accept credit card online”
  • “List ID card”

Other Question:

  • “Ordered image code 4 and received code 1 in school pictures”
  • “Pictures”
  • “Lost order”

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