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This is the second time this school year, 2017-2018, that I have paid for pictures with them and they can not find the order! Although I paid online, they can't see my payment but it shows it was made there and with my bank.

The first time my son took picture, I never received the pictures! This time they sent me home a sheet to make picture selections as if I hadn't made my selections and paid for them already.

I had to argue with them to send me my child's pictures, which will now take 3-4 weeks. Judging from the complaints and reviews, schools need to stop using them PERIOD.

Product or Service Mentioned: Lifetouch Photography School Photo.

Reason of review: Order processing issue.

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Did you get this resolved? Im in a similar position and I am so frustrated with the lying and terrible customer service.

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