The school picture is what I rely on to keep track of my kid's growing up.
This year, Lifetouch cropped the top of his head off.
I called Lifetouch expressed my concern, a lady answered and told me I will receive a replacement in two weeks, I didn't. Fortunately, a service rep called two weeks after the two weeks I have waited and promised to carefully crop the picture again and send it to me. She was understanding and made sure the original picture is fine, not needing a retake. I received that replacement in another ten days---STILL --- THE HEAD IS CROPPED.
Apparently the original picture file is fine, but there is someone who can't do the job.
Don't let people who doesn't care do the job. It's extremely frustrating.
Reason of review: Bad quality.
Monetary Loss: $90.
Preferred solution: Deliver product or service ordered.
I didn't like: Cannot effectively contact to show them their lousy pictures.