The school picture is what I rely on to keep track of my kid's growing up.
This year, Lifetouch cropped the top of his head off.
I called Lifetouch expressed my concern, a lady answered and told me I will receive a replacement in two weeks, I didn't. Fortunately, a service rep called two weeks after the two weeks I have waited and promised to carefully crop the picture again and send it to me. She was understanding and made sure the original picture is fine, not needing a retake. I received that replacement in another ten days---STILL --- THE HEAD IS CROPPED.
Apparently the original picture file is fine, but there is someone who can't do the job.
Don't let people who doesn't care do the job. It's extremely frustrating.
This person wrote the review because of bad quality of lifetouch photography school pictures from Lifetouch Photography and attached a photo. Reviewer claimed that he or she lost $90 and wants Lifetouch Photography to have the product delivered.
The most disappointing in user's experience was cannot effectively contact to show them their lousy pictures. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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