Lifetouch Photography - Lifetouch does not stand behind their products

I ordered a 16 x 20 canvas two years ago for my son.It has warped badly (I have a new home).

I contacted Lifetouch and they would not warranty this. I placed an order for my daughter's package and asked if I could included this in the package. I ordered the biggest package for both kids. They would not let me do it.

Then I asked if they would ship the two orders together. They would not and they would not even give me a $10 shipping credit. THEY DID NOTHING FOR THE FAULTY PRODUCT.

I was very understanding about the return policy.I was trying to minimize the replacement cost.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Price Affordability
Value for money
Discounts and Special Offers
Diversity of Products or Services
Customer service
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Replacement policy

Reason of review:
Bad quality
Preferred solution:
Price reduction
Monetary loss:
Product or service
Review category
review #846827

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