Waterloo, Ontario
0 comments
Not resolved

I ordered a 16 x 20 canvas two years ago for my son.It has warped badly (I have a new home).

Related: Lifetouch Photography - Cheap

I contacted Lifetouch and they would not warranty this. I placed an order for my daughter's package and asked if I could included this in the package. I ordered the biggest package for both kids. They would not let me do it.

Then I asked if they would ship the two orders together. They would not and they would not even give me a $10 shipping credit. THEY DID NOTHING FOR THE FAULTY PRODUCT.

I was very understanding about the return policy.I was trying to minimize the replacement cost.

I didn't like: Replacement policy.

Review #846827 is a subjective opinion of a user.

1.7
Price Affordability
Diversity of Products or Services
Product or Service Quality
Discounts and Special Offers
Customer service
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Value for money
Website
Staff
Reason of Review / Monetary Loss Bad quality / $100
Preferred solution Price reduction

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