Manufacturer: Lifetouch Photography Category: Photo Services Clear all filters (17 of 17 reviews match)
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I had no choice to get raped by them because it was the only option that my children's school offered. Interestingly enough, Lifetouch aka Pooptouch would not bundle all three of my children's pictures. They milk out every penny they can and force you to do separate packages for school pictures. The shipping costs are ridiculous. I can see why California is in economic turmoil. Stay away because they are not doing the customers any beneficial...
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1.6
I didn't like
  • Being taken advantage of in a ecomony that lacks competition
#984820
My daughter in daycare was one of the kid among 13 kids and 2 teachers in group picture taken by Life Touch photography.Guess what they left my kid shown alone from the group in the picture like she dint matter. I am absolutely unimpressed with the way they have arranged a group photo. They could have easily arranged images so no kids are left alone. I hate to say it, but we do feel they profiled my kid by showing like an odd one out. I would...
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Anonymous

Anonymous I agree I received the same service and my child that is a girl was left out and the position she was very inappropriate. This is a very upsetting experience.
On top of th...

Never use this company, contact your school system and tell them that you will not buy portraits if they use this company. The worst customer service and mix ups of portraits I have ever seen. Wrong PIctures, wrong CD, Takes 7 weeks to ship pictures. Please do not use this company, especially if you do a re-shoot because usuallly the first pictures are awful. On my 6th phone call to company, always coming up with some excuse. I am urging my...
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Lifetouch Photography School Photo Service Review

#952117
1.0
My child got her picture taken in mid august we ordered them a couple weeks later and we still haven't gotten them though a lot of others have. Its taking way too long!
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Lifetouch Photography School Photo Service Review

#951901
2.8
You didn't spell my granddaughters name right you didn't send her pictures nor did any of the kids get a full class picture of all the kids. You people stink. I'm very unhappy. Pat Hannon.
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Lifetouch Photography School Photo Service Review

#914968
1.0
Your photographers refused to take the photo because I posed in a way they did not like. Will never purchase, or take any photos with you again.
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Every time Lifetouch takes pictures weather it be for sports or just school pictures, they are terrible! The pictures look like somebody used a disposable camara. They do not allow u to preview the photos before purchase. Its as if they know we as parents will buy them because the picture are of our kids, but if they're going to look like they do,I can just take my own and go to kinkos and save the $30. They need to do better. Our complaints...
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I have now contacted Lifetouch FIVE times to get my daughter's class picture which I already paid for and they did not include it in the envelope. They told me they would get it to me, and they sent me an envelope with a piece of cardboard but still no picture. I am persistently trying to get in touch with them but no one calls me back or answers the phone when I call. It always goes right to voicemail. It is absolutely unprofessional. I will not be ordering from them again in the future. I will take our own school...
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The school did not know why her package wasn't there so I called life touch only to deal with several people who had no answers for me and after TWO hours on the phone, transferred from person to person a supervisor informs me that my child's image wasn't good quality and was deleted. I would not be getting any pictures for school this year. So why didn't they take more then one photo of each child in case something like this happens? Why...
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I received the order form for school pictures (in September), as I do every year. When the time came, I ordered my son's portrait pkg. online. My son had his picture taken as usual and we waited for the finish product. My son came home some weeks later with an envelope that included a proof sheet (2 smile safe cards and some information regarding how to order pictures). I was slightly annoyed and confused. I contacted lifetouch (after a week)...
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Seriously the worst school picture company to deal with! I always have to sit on hold for at least 10 minutes when I call. Don't bother requesting a call back because you won't get one. None of the people that answer the phone speak English as a first language and they all have different answers every single time. You can view your child's pictures online 24 hours after pictures. No, 2-3 days after pictures. No, they are only viewable online for...
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1.0
I didn't like
  • Customer service rep hung up and did not call me back
  • Poor customer service
  • Service was terrible
#936004
How in the world can you not make an elementary school kid smile for a photo? I have had so many issues including getting photos of a not smiling child, hair sticking out or jacked up, when my son was younger and he tried to smile he would roll his gums over his teeth, (like Jim Carey's Fire Marshall character). You would think the photographer would try to resolve this, but no he took the picture and then they actually sent it to the school! ...
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They come to the school and are over priced. First year I ordered a lot of pictures. When they arrived at the school I got 1 8x10 picture. I had to call and wait 3 hours for someone to talk to me. It took another 2 to convince them, that yes, I really was missing my photos. 4 months later I finally got the pictures that I had paid for. This year I ordered a small package, thinking that it would be easier for them to understand. Apparently it's...
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Anonymous

Anonymous This is exactly what happened to me! My daughter got her photo envelope today...guess what? No pictures inside! Last year she had pictures taken with her glasses on for a spor...