I ordered their "premium retouching" for my teenager who had some minor acne. My portrait package (expensive!) came back with her teeth whitened and her gums whitened as well!
Her gums are as white as her teeth in her pictures now. I emailed the company in their "contact us" form and described my complaint and never heard a word from them (last year)! You can't find a phone number anywhere to call them to complain. Yet they guarantee your satisfaction?
They pretty much don't even have any customer service. They ruined my daughters 8th grade portraits and I have no recourse. This should be illegal.
Our schools here use them, I want those portraits they take, but I don't want them ruined by the very company. Now, I'm wanting to order my other daughter's prom pictures but I'm afraid to use the retouching service, and their basic retouching basically doesn't do anything.
Monetary Loss: $60.