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The YMCA we use uses them for their sports photos. They messed up my daughters' team pics last summer by not including a child in the team pic (they photoshop the kids in) and this was never corrected. This fall, they messed up my daughters' and my son's team pics. In...
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2.2
I liked
  • Photographer that took the pics was nice
I didn't like
  • Terrible customer service
#1151810
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September 11, 2017 order $69.55 in pictures. I never received the pictures. When I contacted them via email I was asked to provide color of shirt, his name(s), school, teacher’s name, eye color, hair color, distinguishing marks, etc. This is after I supplied them with...
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1.5
#1148069
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My daughter took pictures back in Sept 2017 to only come home with proofs, after i paid for the pictures and they cashed my check. I spoke with a man the whole month of Nov, He was supposed to have them sent to my house. It would take about 7-10 days. After that passed...
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1.0
#1146884
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Lifetouch Photography - Worst 4th grade picture ever

Lifetouch Photography
#1160493
My son's picture looks like he is in pain and no smile, when i asked him about his experience, he said they rush and only take one picrure. They are more interested in doing things quickly and they should be worried that parents aren't going to purchase *** pictures. I had my own taken that were 200% better.
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Lifetouch Photography - The poses were extremely awkward

Lifetouch Photography
#1148001
What most people said is true awkwardness of the poses in the background settings and very limited if the school you to see is Companyagain I will not have them taken , and I was told that the head company is Winnipeg Manitoba Canada
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Lifetouch Photography - The worst

Lifetouch Photography
#1147542
customer service at the worst,wrong pictures
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Lifetouch Photography - Bad Service

Lifetouch Photography
#1138146
1.2
Details
I ordered my kids pictures in September here it is November 28 and still no pictures the cute 2017 logo is no good now Save your money and take your own pictures
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I contacted lifetouch about my pictures and they said they had been returned. They then ask if I was the legal guardian and I told them I was not, I"m his grandfather, but they didn't ask that when I paid for them. they said his mother would have to call. Of course...
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1.8
#1146093
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Got my daughters picture package today, Very Poor package! Either an amature photographer and or a lazy editing department. Either way, these pictures should of straightened out before giving to your customer. I have submitted my complaint to Lifetouch, lets see how...
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1.7
#1139344
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Prek student registered as PK on the lifetouch page. I picked chalkboard background, they keep sending me pictures that say 1st grade ON THEM, on the front On The Chalkboard. Over 2 weeks, over 30 phone calls with never connecting to a person after 20+ minutes...
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1.9
#1139211
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I ordered my 5 year old granddaughters kindergarten pictures. What came was a package of pictures of an 11 grade boy from another school. I contacted the company and was assured that a new packet with the correct pictures would be sent out but, it would take another 2...
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2.1
Bellevue, Ohio
I liked
  • Photographers are good
I didn't like
  • Did not receive a call back as promised
#1138065
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Lifetouch Photography - My proof is a different photo
I didn't receive my digital downloads by email so I had to call lifetouch. Did you know lifetouch cannot assist you with preschool photos? They transfer you. You have to reach preschool pix (no direct number) which is a joke because there's nobody there to answer...
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#1133525
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My experience: everything was horrible when dealing with this company: horrible customer service, digital photos I received were were in resolution something like 2000X3000px which is lower resolution than what my 10 years old camera makes... on top of that they...
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1.0
#1133031
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Contact Lifetouch Photography

Mailing Address:
School Photography Requests & Reorders
P.O. Box 46993
Eden Prairie, MN 55344
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Lifetouch Photography Products and Services

All Lifetouch Photography Products
waited 4 weeks for pictures that NEVER came! I called and got a total IDIOT on the phone....gave her the portrait ID 5 different times and she STILL could not find pictures......then she says she thinks they were sent to the school....NOT! she could not understand...
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Anonymous
aellis1090

Refund given .......and I still will NEVER do business with lifetouch again!

1.0
#1132858
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