Lifetouch Photography
Lifetouch Photography Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifetouch Photography has 1.6 star rating based on 672 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Lifetouch Photography to a friend or colleague.
- Rating Distribution
Pros: Ability to order online, Photographers are good, Photographer that took the pics was nice.
Cons: Terrible customer service, Lack of concern, And lack of caring and lack of communication.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifetouch Photography has 1.6 star rating based on 672 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Lifetouch Photography to a friend or colleague.
- Rating Distribution
Pros: Ability to order online, Photographers are good, Photographer that took the pics was nice.
Cons: Terrible customer service, Lack of concern, And lack of caring and lack of communication.44% of users think that Lifetouch Photography should improve its Packaging and Delivery.
56% of users say that they might use Lifetouch Photography in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Take your own pictures and avoid this nightmare.", "complain! its *** these companies charging exorbitant fees. I would like to know how much their shipping actually costs", "Don’t select them.", "Never deal with this company lifetouch or JCPenney", "Don’t use".
Most users ask Lifetouch Photography for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Lifetouch Photography Reviews
"Rude, Expensive, and Unreliable"
They were always a monopoly, but now that they are owned by Shutterfly, the website is unreliable, the codes in the emails don't work, and in the unlikely...
"How is it possible that they go to a school to take photos, and none turn out good?"
It's a sign of no respect to the parents if all of the photos of the child are all badly taken. Out of the 4 photos taken of my kid, I will be able to use none...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pearl City, Hawaii
Rude, Expensive, and Unreliable
They were always a monopoly, but now that they are owned by Shutterfly, the website is unreliable, the codes in the emails don't work, and in the unlikely event that you can reach tech support, they make sure to let you know that they are miserable and that they hate you.
- Are the only company that takes school pictures
- Expensive unreliable terrible customer service
User's recommendation: Take your own pictures and avoid this nightmare.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockville, Connecticut
Horrible experience and pictures
I have brought my kids here the past 3 years and this year was the last time I will ever go here. We were left with an ill equipped associate who stated multiple times she had no idea what she was doing.
She was clearly sick (coughing and blowing her nose) and had a very strong unpleasant smell where my kids actually felt uncomfortable. She was unable to snap any good pictures because she spent too much time trying to figure out how to set up the background and camera. She was physically adjusting my kids and actually poked my 5 year old in the eye and she started crying. My 10 month old baby was over it nearly immediately.
Anyone with kids knows that time is of the essence when trying to get a few decent photos. She failed the mission. The few photos she snapped were dark, blurry, and lopsided. So its clear she couldnt even work the camera either.
They wouldnt even reimburse us for our horrendous experience. Im so disappointed by this.
Would highly recommend looking elsewhere for your photos. This place has gone downhill.
User's recommendation: Never deal with this company lifetouch or JCPenney
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Rock Springs, Wyoming
Looking for my pictures
Never got my pictures and am getting the run around I call and I get a recording and the same answer they are being processed
User's recommendation: Don’t use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lawrenceville, Georgia
How is it possible that they go to a school to take photos, and none turn out good?
It's a sign of no respect to the parents if all of the photos of the child are all badly taken. Out of the 4 photos taken of my kid, I will be able to use none of them because of this.
Preferred solution: To take new pictures, and to respect the time parents take to send their kids dressed up to school.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HORRIBLE CUSTOMER SERVICE!!! THIS COMPANY IS A SCAM!!!
THIS COMPANY IS A SCAM!!! At the time school pictures came around, our family was moving to another state.
I had made sure to forward them to our new address in MN to make sure I get them. This was is March. Did I get them? Nope...
Contacted their chat agents which said they resent them out. Ok cool. But no... still nothing.
IT IS NOW MAY. I contacted them again, and THIS time, the agent provides tracking numbers. Of course I know nothing will show the first day... but I go to check today and they are OLD tracking numbers and the last one showed delivered in APRIL.
WHEREEREREE??? At this point Im livid and was determined I was never going to get my children's prints and demanded a refund through their chat system so lets see if that even goes through because if not I will be filing a claim with my bank.
Seems like the chat agents on the website (are they even human?) is the only way to contact them. I tried calling the number provided on the website however the automated menus keeps trying to redirect you out of the line by forcing you whether you want texts on your phone or another phone and wont let you go through until you select either or it will hang up on you. When I finally get through theres nothing...
just quiet... which forced me back to their chat agents. WORST EXPERIENCE EVER.
At least I have the digital versions of their individual pictures but now I cant get their class pictures. VERY LIVID AND DISGUSTED WITH THIS COMPANY.
- Cute pics
- Bots maybe
- Horrible customer service
- Never got my photos
Preferred solution: Full refund
User's recommendation: Take your own pictures or pay a REAL photographer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wauwatosa, Wisconsin
Water damage
Because my three packages are soaked and wet that I ordered for my grandkids, I'm not happy. Whoever delivered them threw them on my porch in the pouring rain. All the pictures are wet now.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Crap company
The customer service is terrible. The management is terrible.
I am unsatisfied with the entire process and the 50 minutes it took on the phone to get the pictures ordered. From the looks of the previous reviews, it will be crap.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don’t select them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Centennial, Colorado
Return pictures
I need to return my son's 1st package of pictures, he forgot them on picture retake day. His name is Merrik Linde and he goes to the Laramie Middle School in 8th grade.
Please let me know how to return them.
The school wouldn't take them to get them back to you. My email is bpheil1986@***.com and my phone number is 307-275-****.
Thanks
Britney Linde
- Over priced
- Returning photos
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I didnt get my grandsons pictures
I didn't receive them. I ordered them online. If I had known this was going to happen, I would never have placed an order.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ithaca, New York
This company rips off families!!!!!!
Why does this company charge 9 dollars for shipping even on free orders? That's an extra 9 dollars per child on the already overpriced pictures.
The pictures come to the school in one package, a package of photos. If there are a thousand students in the school, this company is making 9,000 extra in shipping fees every time they send school photos to the school.
This is a scam! This company sucks.
- Ripping off parents huge shipping fees
Preferred solution: Price reduction
User's recommendation: complain! its *** these companies charging exorbitant fees. I would like to know how much their shipping actually costs
Miami, Florida
Who ever delivered my 3 packages of pictures thrown them in pouring down rain ony porch so irritated about it think I should refund my money back
Who ever delivered my 3 packages of pictures threw them on my porch in pouring down rain think I should be rememnbursted my $130.00 back it's rude to do that could of knock at door
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Prairie, Texas
Poor Customer Service
O my!! The staff that was sent to an Elementary School in Grand Prairie were horrible!!
They arrived late and refused to use the schedule that the school provided. To go along with Teaching times and lessons.
One of the Photographers spent time on a personal call instead of setting up equipment. And was very RUDE with our Special Needs students.
User's recommendation: Please think twice before booking this business.
Watertown, Massachusetts
My order
This is the 2nd year I didn't receive my pictures I requested a refund only cause I'm afraid of my childs photos being ship to the wrong place and get into the wrong hands !!! I'd like to have my photos if possible just feel i.shouldnt be obligated to pay for what I haven't received again ! Please ship my photos thank you !
Fort Myers, Florida
Lost my pictures
I have order numbers and everything, they lost my pictures! unable to get second and third grade picture!
they apologized and asked if I wanted a refund? NO I WANT THE PICTURES!!!
User's recommendation: GET OTHER PICTURES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worthless company
This is my 3rd time having a major issue with lifetouch. I stopped ordering school pics altogether but my daughter really wanted her sports picture this year so, against my better judgement, I ordered them.
Did I receive the pictures? No. I've been through their customer service several times before. They don't speak fluent English and take forever to understand the issue.
And of course you can't just send an email with the information and problem, you have to call or chat with someone overseas by 6pm. Lifetouch will get no further business from us and I will also complain to the school although they won't switch companies
Preferred solution: Full refund
Seattle, Washington
I still haven't my pictures
I have spoken with someone who said she fixed the problem, but still haven't recieved the pictures someone needs to contact me please
About
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Lifetouch Photography is an employee-owned photography company. It has captured precious memories for millions of individuals, families, and organizations. The company has been providing quality childhood, student and family photographs, along with other valuable memory keepsakes for more than 70 years. The story of Lifetouch Photography began in 1936, when Bruce Reinecker and Eldon Rothgeb made plans to bring their School Photography of Distinction to one-room schoolhouses through rural Minnesota. Lifetouch Photography is comprised of several wholly-owned subsidiaries which serve the portraiture needs of families and individuals through 700 photographic studios located across the country. Lifetouch Photography offers a variety of services of such categories as Services for schools, Services for churches and other religious organizations, Services for groups and organizations, On-site photography services as well as Media services.
Lifetouch Photography is ranked 42 out of 282 in Photography category
USA, Canada
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