Lifetouch Photography
Lifetouch Photography Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifetouch Photography has a 1.5 star rating from 382 reviews and 16% would likely recommend; consumers report widespread dissatisfaction with orders, delivery, and customer service.
Key Takeaways for Future Customers
- Expect problems with orders and delivery; many Lifetouch Photography reviews mention missing or damaged photos.
- Customer complaints focus on poor support and slow refunds; keep proof of purchase.
- Online ordering works but verify shipping and email details before paying.
Negative Feedback / Risk Areas
- Recurring issues: missing photos, delivery damage, and lack of a reachable customer service number.
- Complaints about refunds, billing, and deceptive pricing or preorder savings.
Positive Feedback
Photographers are often described as nice and capable, and online ordering is available.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifetouch Photography has a 1.5 star rating from 382 reviews and 16% would likely recommend; consumers report widespread dissatisfaction with orders, delivery, and customer service.
Key Takeaways for Future Customers
- Expect problems with orders and delivery; many Lifetouch Photography reviews mention missing or damaged photos.
- Customer complaints focus on poor support and slow refunds; keep proof of purchase.
- Online ordering works but verify shipping and email details before paying.
Negative Feedback / Risk Areas
- Recurring issues: missing photos, delivery damage, and lack of a reachable customer service number.
- Complaints about refunds, billing, and deceptive pricing or preorder savings.
Positive Feedback
Photographers are often described as nice and capable, and online ordering is available.
Media from reviews
East Haven, Connecticut
My son is missing some pics in his packet
- - Calls were inaudible and kept cutting out.
- - Numbers provided were invalid and 8x10 plus smaller photos are missing; please have someone call me.
I could not hear on the phone; I had to hang up. His phone was cutting out so badly.
I have been trying to get ahold of you guys, but the number I was given from the school was not valid. I got another number offline, and I couldn't hear the person. The phone kept cutting out so badly that I had to hang up.
I would like someone to call me so I can get my son's pics. ***; 8x10 was missing, and some smaller ones.
- Love the pics
- No cons
Preferred solution: Deliver product or service ordered
User's recommendation: No Recommendation. Everybody makes mistakes. Just make sure you have the phone number to get a hold of him. If some of your pictures you’re missing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kill Devil Hills, North Carolina
Ink marks on photos
They were very polite and are going to replace my photos. I appreciate them being so helpful and am happy with the outcome.
User's recommendation: reach out if you have an issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing pictures
The computer is not slowing me to speak and the call dropped {{Redacted}}
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thomasville, Georgia
- - I have waited months for digital images with names, grades, and year.
- - Personalization is unavailable; earlier images showed the school year.
I wouldn’t pay for personalization and you’ll have to use another company to add the personalization to gifts since it isn’t available through LifeTouch/Shutterfly any longer.
They say that they don't offer the personalization anymore. However, the personalization I received had the school year on it, so it was just missing the name and grade. That means that they have the capability, but are just lying about the ability. It is now within a week of Christmas, and I still haven't been able to order gifts or more prints.
If my kids didn't look so much alike, it wouldn't be a big deal, but we need the personalization that I paid for. I've been told that they don't provide the personalization anymore and that the personalization I received was an error. It is crazy that LifeTouch would remove a service after you order it.
Sounds like lies. I do not recommend this company.
- That they take pictures at school
- That they cannot fulfill orders correctly
Preferred solution: The correct personalization on the digital images I ordered.
User's recommendation: Don’t bother ordering, they won’t get the order correct.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Lack of compassion and dignity toward the special needs community
- - A big red sore on their son's nose wasn't cleaned from the photos, and the son has special needs.
- - LifeTouch didn't touch up the photos.
This company is terrible! I went to check my son's photo order card and noticed that he had a big red sore on the tip of his nose during that photo shoot.
With today's technology, I find it absolutely shocking and appalling that LifeTouch did not take a couple of extra minutes to clean that up off his nose.
My son has special needs, and his dignity is already fragile. And these lazy saps not wanting to take the time to clear that up for him speaks volumes about their lack of professionalism and decency.
Preferred solution: Fix my son’s photo, please. Portrait ID QWFT-ZZJ9
User's recommendation: Go with a real photography company, not these buffoons.
Sacramento, California
No llego el pedido completo
- - The photo order is incomplete; the photo of all three orders is missing.
- - There is no contact number for customer service.
- - I gave 1 star for unprofessionalism.
No me llegó el pedido completo de fotos, me hizo falta la foto con todo el salón de mis tres pedidos y tampoco tienen número de servicio al cliente para poder comunicarse con ustedes. Y yo sé que van a ignorar este mensaje. Nada gano con molestarme y eso me lleva a ponerle 1 estrella por falta de profesionalismo.
- Ventajas ninguna porque te mandan los pedidos incompletos
- No toman con seriedad su trabajo
Preferred solution: La foto faltante de mis tres paquetes
User's recommendation: No lo recomiendo nunca no llegan las fotos completas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marietta, Georgia
Pissed
- - Entered portrait ID and access code correctly; screenshots match.
- - Support was unhelpful; code still flagged wrong with no resolution.
Worst customer service ever . I tried live chat customer service .
It was automated. I kept asking for a real person . They finally said they were real and that I needed to go to life touch customer service instead of Shutterfly . But Shutterfly is the website u are at when u are suppose to type in ur portrait ID and access code which I had correct and they said I didn't.
So I went ahead and went to live touch and tried to use their customer service line and got nowhere.
So then I googled the phone number to contact customer service at life touch and it says I was after hours . I have sent them emails and I have still heard nothing back
I have wasted 3 hours trying to talk to customer service only to be told that I have to go to a different company to talk to their customer service, only to be kicked out of the chat and having to restart another one over and over.
I have gotten nowhere, and in 3 hours, if I don't get free pictures out of this, your best bet is I'm going to the Better Business Bureau over this because I have screenshots and proof of all the terrible customer service. Do not recommend.
- Chat keeps kicking u out
- Terrible customer service
- Customer service sends u to someone else and claims they are not the right company to talk to
Preferred solution: Free pictures . Because after the 3 hours that I have spent trying to just access the pictures is something u could not pay me to do again. Worst customer service team ever
User's recommendation: Do not recommend. Way overly priced. terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising for prices
- - Online preorder savings add $1 and end up the same as the paper form.
- - There is no savings or pre-order deal.
The school picture form sent home says you can get preorder savings online. Online "savings" added $1 that they "discounted" and it ended up being the same price as sending in the paper form with a check on day of picture day.
There is NO savings -- NO deals pre-order. What a joke.
- Expensive
Preferred solution: Price reduction
User's recommendation: Send in the order form with a check so they money isnt taken out till after the picture service is PROVIDED!
Columbus, Ohio
If I could give 0 stars I would!!
- - Glare on children's photos is recurring.
- - Photos are disappointing year after year.
- - I won't order from LifeTouch again or recommend them.
Horrible glasses glare as always! My babies pictures are always awful every year, beyond disappointing and dont understand if these ppl are professionals why they cant take pic of children whom wear glasses without glaring both eyes out
Rediculous! Ill never order from life touch and Ill recommend most dont
User's recommendation: Do NOT ORDER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong picture pulled up.
The person was polite and worked hard to resolve my program. We did not get it resolved but I was told to try again in a week to give the support time to fit it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy grandsons senior pictures .
- - Couldn't contact them by email or phone and received no replies.
- - Customer service was unresponsive and did not answer questions.
Trying to contact them by email and phone. Couldn't contact them; never got any answers.
It's a joke. How are you going to run a company that you can't even reply to?
How hard is it to answer a phone and fix or answer a question? Not too happy with them at all.
- Contacting you guys as a joke
Preferred solution: My picture of my grandson I ordered from his graduation. I send a message along time ago and nobody ever got back to me now I just want to know if you have the passing your pictures so I can order it the way that I ordered it get it right
User's recommendation: If you are getting your pictures, if you have any questions or you’re trying to fix something on an order, don’t try to do it through this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
14 months for a refund!?!?! My sons commencement photo was so dark you can't see anything! And you wanna make me wait 14 months for a refund after me prepaying for a photo I hadn't seen yet.
User's recommendation: Don't prepay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwo orders I haven’t received
- - Two orders: spring pics not received and sent to grandmother; school address used; latest order stuck in Connecticut a week; please ship to home.
I've ordered two separate times now. Once during spring pictures and recently.
I have not received my child's spring pictures, which were months ago, and she came home with her grandmother's package but not mine. Also, my most recent order has been stuck in Connecticut for over a week now, but my shipping says it arrives today every day. Please help me figure out how to receive what I've paid for. Below I will attach the oldest order number, but I'm missing two.
First order: 574979****.
Second order: 1047****. The spring pictures were set up to be shipped to my daughters school so with summer and school no longer open Im hoping they resolve this and ship the spring pictures to my home..
- Pictures of your child to hold on to as they grow
- Missing orders that never got to me
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConfirmation to right email and resend order
- - Send order to juanaparamoreyes@***.com, not juanapararamoreyes@***.com.
- - Daycare did not receive it despite May 14 delivery; photos unknown.
Need to send order to correct email:
juanaparamoreyes@***.com and not
juanapararamoreyes@***.com
Also daycare did not receive even though was delivered the 14th of May. I want to know where her photos went.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Refunds must be requested online via chat; there is no US representative and refunds are handled by an overseas third-party.
Customer service can't even help you with a refund. You have to go online and chat with somebody to get a refund because they don't do refunds.
Horrible customer service. Third-party on the other side of the continent, no US representative.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
- - Basic Fall includes up to 1 image; Ultimate promises up to 10 photos but only one preview was provided, and callbacks not fulfilled.
Bought the Basic package in the Fall, no issue. The Basic package came with "up to 1 digital image", which I got.
For the Spring photos, I thought it would be nice to get more digital photos.
I ordered the Ultimate package, which claims you get "up to 10 digital photos". I reached out to the company via chat and phone and was told I am only supposed to get the one preview photo that I got.
So they are purposely advertising you will get more photos than you will, knowing they are only going to send you the one sneak peek photo.
Do yourself a favor and just buy the cheapest package. They claim they will call back and don't, they will disconnect the chat on you, and place you on hold supposedly to get a manager (they'll leave you on hold for a long time, which I can only assume is in hopes that you hang up first).
About
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Lifetouch Photography is an employee-owned photography company. It has captured precious memories for millions of individuals, families, and organizations. The company has been providing quality childhood, student and family photographs, along with other valuable memory keepsakes for more than 70 years. The story of Lifetouch Photography began in 1936, when Bruce Reinecker and Eldon Rothgeb made plans to bring their School Photography of Distinction to one-room schoolhouses through rural Minnesota. Lifetouch Photography is comprised of several wholly-owned subsidiaries which serve the portraiture needs of families and individuals through 700 photographic studios located across the country. Lifetouch Photography offers a variety of services of such categories as Services for schools, Services for churches and other religious organizations, Services for groups and organizations, On-site photography services as well as Media services.
Lifetouch Photography is ranked 42 out of 663 in Photography category
USA, Canada
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