Marica Ejq

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Verified Buyer
| map-marker Rock Springs, Wyoming

Looking for my pictures

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Lifetouch Photography - Looking for my pictures

Never got my pictures and am getting the run around I call and I get a recording and the same answer they are being processed

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User's recommendation: Don’t use

Krissy M Lcd

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Verified Buyer
|

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Verified Reviewer

HORRIBLE CUSTOMER SERVICE!!! THIS COMPANY IS A SCAM!!!

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Lifetouch Photography - HORRIBLE CUSTOMER SERVICE!!! THIS COMPANY IS A SCAM!!!
Lifetouch Photography - HORRIBLE CUSTOMER SERVICE!!! THIS COMPANY IS A SCAM!!! - Image 2

THIS COMPANY IS A SCAM!!! At the time school pictures came around, our family was moving to another state.

I had made sure to forward them to our new address in MN to make sure I get them. This was is March. Did I get them? Nope...

Contacted their chat agents which said they resent them out. Ok cool. But no... still nothing.

IT IS NOW MAY. I contacted them again, and THIS time, the agent provides tracking numbers. Of course I know nothing will show the first day... but I go to check today and they are OLD tracking numbers and the last one showed delivered in APRIL.

WHEREEREREE??? At this point Im livid and was determined I was never going to get my children's prints and demanded a refund through their chat system so lets see if that even goes through because if not I will be filing a claim with my bank.

Seems like the chat agents on the website (are they even human?) is the only way to contact them. I tried calling the number provided on the website however the automated menus keeps trying to redirect you out of the line by forcing you whether you want texts on your phone or another phone and wont let you go through until you select either or it will hang up on you. When I finally get through theres nothing...

just quiet... which forced me back to their chat agents. WORST EXPERIENCE EVER.

At least I have the digital versions of their individual pictures but now I cant get their class pictures. VERY LIVID AND DISGUSTED WITH THIS COMPANY.

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Loss:
$60
Pros:
  • Cute pics
Cons:
  • Bots maybe
  • Never got my photos
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Take your own pictures or pay a REAL photographer

Britney L Ilj

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Verified Reviewer
| map-marker Centennial, Colorado

Return pictures

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I need to return my son's 1st package of pictures, he forgot them on picture retake day. His name is Merrik Linde and he goes to the Laramie Middle School in 8th grade.

Please let me know how to return them.

The school wouldn't take them to get them back to you. My email is bpheil1986@***.com and my phone number is 307-275-****.

Thanks

Britney Linde

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Cons:
  • Returning photos
  • Over priced

Preferred solution: Deliver product or service ordered

tracy d Qjv

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Verified Buyer
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I didnt get my grandsons pictures

Lifetouch Photography - I didnt get my grandsons pictures

I didn't receive them. I ordered them online. If I had known this was going to happen, I would never have placed an order.

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Loss:
$18

Preferred solution: Deliver product or service ordered

Anita R Ndk

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Verified Reviewer
| map-marker Grand Prairie, Texas

Poor Customer Service

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O my!! The staff that was sent to an Elementary School in Grand Prairie were horrible!!

They arrived late and refused to use the schedule that the school provided. To go along with Teaching times and lessons.

One of the Photographers spent time on a personal call instead of setting up equipment. And was very RUDE with our Special Needs students.

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User's recommendation: Please think twice before booking this business.

Anonymous
map-marker Fort Myers, Florida

Lost my pictures

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I have order numbers and everything, they lost my pictures! unable to get second and third grade picture!

they apologized and asked if I wanted a refund? NO I WANT THE PICTURES!!!

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User's recommendation: GET OTHER PICTURES

Amy S Wif

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Verified Reviewer

Worthless company

This is my 3rd time having a major issue with lifetouch. I stopped ordering school pics altogether but my daughter really wanted her sports picture this year so, against my better judgement, I ordered them.

Did I receive the pictures? No. I've been through their customer service several times before. They don't speak fluent English and take forever to understand the issue.

And of course you can't just send an email with the information and problem, you have to call or chat with someone overseas by 6pm. Lifetouch will get no further business from us and I will also complain to the school although they won't switch companies

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Loss:
$25

Preferred solution: Full refund

Benjaman Jkd
map-marker Atlanta, Georgia

Angry mom! Just trying to find sons commencement pictures

Have been in CHAT with someone for an hour just looking for my sons commencement ceremony pictures. Now am being asked to give out personal information.

And no way to talk to a real person.

Completely Absurd and Unacceptable!!! Please have a person call me!!

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Kalaysia Cxm
map-marker New York, New York

Did not receive yearbook and magnets I ordered are very blurry

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Blurry magnets and did not receive the yearbook I ordered I am not pleased at all with this order and the amount of money I have spent

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Lanise Deb
map-marker Dayton, Ohio

Cannot get into the app. It will not work for anything that I tried to call to talk to someone. I can’t get no help. Your company is horrible.

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I have been trying to speak with someone at LT preschool child elementary Northridge Dayton, OH 45414 cannot get into here for nothing to see a picture or nothing. You show me somebody elses picture.

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Guido Zpu
map-marker Newnan, Georgia

My Grandkids didn’t receive his pictures that I paid for Pre/K Welch Elementary school

I paid for pictures but only got the proof back my other two grandkids got theirs only one did not receive his and I paid for 3packkage of pictures only received 2packages I want the pictures Ipaid for

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Melissa Qds

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Verified Reviewer

Unreplaceable memories

At the beginning of the school year (Seinor year) Life touch went to my child's school and took the yearbook picture for the seniors. I ordered the pictures online.

They never arrived. I called spoke to someone said they were gonna email something within 2 weeks and then I should be receiving my pictures. Never receive them ! This is my last child in.

High school. And they have completely dropped the ball when I called the second time I got a representative. That kept putting me on hold was on the phone for over 30 minutes was put on hold again. When she came back to the phone, she said she had a manager on the line but.

If I could still hold for another 2 minutes. So she could explain to the manager? What was going on? I explained to her that I did not want to be on hold.

Being that I was already on the phone for over 30 minutes that I would explain to the manager please. She proceeded to put me on hold for at least another 5 minutes. Once I got management on the phone, it was no better. She just basically explained to me that they couldn't find an image of my daughter.

Even though there was an image printed in the yearbook of her and I had seen the proofs of her picture but now they had no image so they had nothing to send me. The only thing they could do was. Give me a coupon and refund my money. It's not about the money.

It's about my child's memories. Very disappointed in life touch. That they would have a floor manager named jennifer Who could just be so callous And an apologet Honestly just annoyed that I was upset That this had been the Second time I had to call now.She wanted me to wait again For someone else to get ahold of me Because they couldn't find the pictures.I told her it wasn't unacceptable She just kept saying there was no image found of my daughter. So there was nothing other than a refund she could do.

When I ask to escalate the call, she said there was no one else because everyone else had the same information she had. So no one else would be able to help me any better than her since it was a corporate number

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Preferred solution: My pictures

User's recommendation: We Need more options for school pictures. I don't know why life touch is the only one with these contracts.

Irmgard Dly
map-marker Decatur, Georgia

Order canvas

can someone call me back I have been reaching out by phone and mail 480-220-**** its been very trying!

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Anonymous
map-marker Philadelphia, Pennsylvania

No customer service, can’t find all my photos because they make you use a face recognition option which isn’t pulling all my daughters photos. No customer service.

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Lifetouch Photography - No customer service, can’t find all my photos because they make...

Called the main number and a recording came in saying my wait time was over 8900 mins! Tried the chat option for help also during advertised business hours and received a message that no one was available to chat.

They also keep watermarks on photos purchased digitally- Lifetouch is written on every photo. Prom proofs are so covered in the logo you cant even see the photo to purchase.

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User's recommendation: Schools should not use this company!

Jamie B Ips

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Verified Reviewer

LOST PICTURES/CUSTOMER SERVICE NON EXISTENT!

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My daughter's pictures were taken on May 9th. I placed the order online as I always do and sent her to school with all the information she needed for a successful picture session.

However, I never received her pictures! Her teacher reached out when she received her delivery of student photos and was concerned because my daughter's pictures were missing, along with a class photo I had paid for. So, I have been reaching out to the company since the last week of May regarding this issue. Unfortunately, you can only chat with them, so I've had multiple case numbers escalated.

They claim they are supposed to reach out to you within 48-72 hours, but that never happened. Further, I had a supervisor call confirmation number; I was supposed to receive a call within 24 hours, which I didn't. Today, I received a generic email stating there wasn't a photo on file for my daughter, and there wasn't a retake day available! Finally, in that email, I received a phone number (800-736-****) in case anyone needs it.

I called, and the lady on the line kept suggesting that it's possible her pictures weren't taken. When I told her that her teacher had confirmed they were taken 2 months ago, she kept repeating the same sentence.

Their customer service is non-existent; they have no sense of urgency to get back to customers but have no problem accepting their money. They proactively remind you when picture day is approaching in the fall and spring but, I won't have her pictures taken at school anymore, considering their lack of support and responsibility.

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Loss:
$28
Cons:
  • Customer service and efficency

Preferred solution: Full refund

User's recommendation: DO NOT WASTE YOUR MONEY

Anonymous
map-marker Columbus, Ohio

Sibling photo

I tried contacting my kids school to let them know that I wanted my twin boys to take siblings photos. They was telling me they dont think they do that only individual pose I said NO They took siblings photos last year Im pretty sure .. after contacts life touch to see if they could get in touch with the photographer they stated they couldnt Im highly upset because I wanted one particular pose for my children and not getting accommodated for what I ask for

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About

Related Companies

Shutterfly, Snapfish, Prestige Portraits, Groovebook, Lifetouch Photography Canada

Summary

Lifetouch Photography is an employee-owned photography company. It has captured precious memories for millions of individuals, families, and organizations. The company has been providing quality childhood, student and family photographs, along with other valuable memory keepsakes for more than 70 years. The story of Lifetouch Photography began in 1936, when Bruce Reinecker and Eldon Rothgeb made plans to bring their School Photography of Distinction to one-room schoolhouses through rural Minnesota. Lifetouch Photography is comprised of several wholly-owned subsidiaries which serve the portraiture needs of families and individuals through 700 photographic studios located across the country. Lifetouch Photography offers a variety of services of such categories as Services for schools, Services for churches and other religious organizations, Services for groups and organizations, On-site photography services as well as Media services.

Lifetouch Photography reviews and complaints

Lifetouch Photography is ranked 42 out of 287 in Photography category

Area Served

USA, Canada

Payment Methods

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