Last year we received my daughter's photos back without add ons we paid for (name and grade, basic retouching). This year we didn't even receive her photos.
I paid online and now a month and a half later, no pictures. I emailed them and they said it will take 3-4 weeks to get them to me!!! My daughter's school received her photos back 3 weeks ago. When mistakes are made by a company, orders should be expedited or refund compensation should be provided.
I hate that Pinellas County schools use Lifetouch. Nothing but issues with them. Some years photos have come back looking like crap.
Hair in the face, shirt collars crooked. When kids are in elementary, how about having a REAL photographer help them out a bit so parents get a good photo we've pay a lot of money for.
Product or Service Mentioned: Lifetouch Photography Delivery Service.
Reason of review: Poor customer service, bad quality, problem with delivery.
Monetary Loss: $38.
Preferred solution: Price reduction.
I didn't like: Having to deal with problems that should not have happened.