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I ordered a digital release of my graduation photo on the 10th of September and I have yet to receive it. I have called 3 times now, was promised a call back last week which never happened, and now have to call again.

I don't understand why their promotional e-mails are coming in every single day but my photo for some reason hasn't. I paid over $60.00 for this and premium retouching. Customer service has been nice enough but it is ridiculous that it is such a huge problem e-mailing me the photo I paid for. They have not offered any other solutions for me to receive my photo which is really disappointing.

I'm tired of having to call and being provided with no solution. I would not recommend ordering any photos from here, go with a local photographer.

Product or Service Mentioned: Lifetouch Photography Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $62.

Preferred solution: Deliver product or service ordered.

I liked: Customer service was very nice and patient.

I didn't like: No solution was offered, Did not receive a call back as promised.

Company wrote 0 public responses to the review from Oct 18, 2016.
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